Desktop Support Technician

Triune Infomatics Inc

Carson City, NV, United States

about 2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Working hours

Regular working hours

Job source

dice.com

Tech stack

Microsoft Windows Software Applications User Authentication Cyber Security Data Migration Issue Tracking Systems Virtual Private Networks (VPN) Microsoft Office CompTIA Strata - PC Hardware Technology Engineer ServiceNow IT Service Management Office365 Microsoft InTune

+1 more

Hardware Infrastructure

Job description

· Provide white-glove support to our users via email, walk-ups and from MS Teams.

· Maintain ticketing system hygiene and ensure timely resolution of issues.

· Utilize FreshService ticketing system to manage user tickets.

· Asset management and inventory.

· Troubleshoot and repair desktop and laptop hardware (primarily Dell Latitude platforms).

· Diagnose and resolve Windows 10/11 Pro OS issues.

· Install and troubleshoot Microsoft Office 365 applications.

· Manage Windows 11 imaging and deployment systems for new hires and or existing users.

· Onboard new hires, contractors and or consultants on new hardware.

· Assist with Microsoft MFA Authenticator issues.

· Assist Security Operations team with CrowdStrike security-related endpoint issues.

· Support Global Protect VPN connectivity and resolve network-related endpoint problems.

· Perform user data migrations to new laptops, ensuring smooth transitions.

· Troubleshoot printer connectivity (desktop, laptop and label printers).

· Install and troubleshoot SecOps approved software applications.

· Promote IT security best practices and enforce Acceptable Use Policies.

· Collaborate with the IT End User Services Manager, providing regular updates on progress and challenges.

Requirements

Overview: We are seeking a highly skilled Desktop Support Technician to provide exceptional end-user support and ensure a seamless IT support experience for our users. This role requires a proactive professional with strong technical expertise, excellent communication skills, and a commitment to delivering white-glove service in a fast-paced environment., · Hands-on experience with Dell desktop hardware with troubleshooting and Dell RMA.

· Experience with IT Ticketing systems preferably FreshService.

· Experience in troubleshooting VPN agent on endpoint connectivity issues.

· Experience with user data migration and endpoint setup.

· Excellent communication and interpersonal skills.

Preferred Skills:

· 5 Years experience with Microsoft Windows OS 10/11.

· 5 Years experience with Microsoft Office 365.

· Microsoft Intune, Entra or related certifications.

· Experience supporting remote employees.

· Familiarity with Dell Latitude models and hardware configurations.

· Knowledge and Practice of S ecurity Best Practices and Clear Desk Policies