Technical Product Owner (Customer Contact)

• Break down complex problems through feature analysis.
• Lead technical analysis by breaking down complex features into development-ready user stories.
• Write clear and detailed technical features and stories with testable acceptance criteria and measurable benefits.
• Maintain a prioritised, data-driven backlog of features and stories through refinements, planning and retrospectives.
• Read and interpret technical documentation, including system specifications and architecture diagrams, and use these to guide decisions.
• Build a strong understanding of how our systems work, how software is developed, tested and released.
• Contribute to agile ceremonies and support good practice across the team, using our knowledge of Agile, Scrum and the Sky Scaled Agile Framework.
• Look for opportunities to improve existing systems, including performance, reliability, security, and simplifying processes to help the team work more effectively.

Technologies:

• Confluence
• CTO
• Figma
• Support
• JIRA
• Postman
• Product Owner
• SQL
• Security
• Mobile

• Proven experience in a Product Owner, Business Analyst or similar role, working closely with software engineering teams in an agile environment.
• Strong skills in leading and facilitating technical discussions, shaping solutions and breaking down complex problems into clearly articulated backlog items with well-defined acceptance criteria.
• Strong communication skills, with the ability to explain complex issues to both technical and non-technical stakeholders and ask the right questions at the right time.
• Experience supporting and leading agile ceremonies, helping teams adopt effective agile practices and ways of working.
• A proactive approach to identifying opportunities for improvement across the products, platforms and processes we support.
• Comfort using tools such as Jira, Confluence, Miro, Figma, Postman and SQL as part of everyday work.
• Strong previous experience in a similar Technical Analyst or Product Owner role.
• Right to work in the UK; we do not offer sponsorship for this position.

We sit within UKI CTO Platforms, partnering with teams across Sky to modernise and evolve the technology platforms that power our Customer Contact capabilities across voice and digital channels. Our team is responsible for the platforms, services and integrations that enable millions of customer interactions each year, supporting everything from sales and onboarding through to service, support and retention. Working at the heart of Skys customer engagement ecosystem, we deliver the technology foundations that help customers connect with us seamlessly, while enabling our contact centre agents and digital experiences to operate efficiently, intelligently and at scale. We offer a range of benefits and perks, including free Sky TV or NOW package with Sky Sports and Sky Cinema, a pension package with up to 9% employer contribution, private healthcare with mental health support, Aviva Digital GP and dental insurance, discounts on Sky products, Sharesave and Tech schemes, and Sky VIP rewards and experiences. We work in a hybrid model with 2 days in the office per week, based at Watermark House, Livingston. We are a leading media and entertainment company, committed to diversity, equal opportunity and reasonable adjustments, and we welcome candidates who can thrive in a community that values doing better for our customers, colleagues and society.

last updated 28 week of 2026