IT Support Specialist

We are seeking a dynamic and motivated IT Support Specialist to join our technology team! In this role, you will be the frontline hero for resolving technical issues, supporting users across various platforms, and maintaining our IT infrastructure. Your energetic approach and problem-solving skills will ensure seamless technology operations, empowering our organization to achieve its goals efficiently. This paid position offers an exciting opportunity to develop your expertise in a fast-paced, innovative environment while delivering exceptional customer service and technical support., * Provide prompt and effective technical support to end-users via help desk tickets, phone, or in-person interactions.

• Troubleshoot software issues across multiple operating systems including Windows, macOS, and Linux, ensuring quick resolution.
• Manage computer hardware components such as desktops, laptops, mobile devices, printers, and peripherals to optimize performance.
• Support network administration tasks including configuring and maintaining LAN (Local Area Network), WAN (Wide Area Network), VPN (Virtual Private Network), DNS (Domain Name System), and firewall settings like Meraki devices.
• Assist with software deployment, updates, and patch management using tools such as SCCM (System Center Configuration Manager) and GPO (Group Policy Objects).
• Monitor and maintain IT infrastructure components including Windows Server environments, Active Directory, TCP/IP protocols, and network security measures.
• Utilize service management tools like ServiceNow, Jira, BMC Remedy, or similar platforms for incident tracking and resolution documentation.
• Collaborate with team members on network administration tasks including TCP/UDP analysis, DNS configuration, and troubleshooting connectivity issues.
• Support remote users by configuring VPN access and troubleshooting connectivity problems on mobile devices and laptops.

Do you have experience in WAN?, * Proven experience providing technical support in a fast-paced environment with excellent customer service skills.

• Strong troubleshooting skills across software applications and hardware components.
• Hands-on experience managing computer networks including LAN/WAN setup, TCP/IP protocols, DNS configuration, firewalls (e.g., Meraki), and VPNs.
• Familiarity with operating systems such as Windows (including Windows Server), macOS, and Linux distributions.
• Knowledge of IT support tools like SCCM for software deployment and GPO for policy management.
• Experience with help desk ticketing systems such as ServiceNow or BMC Remedy is highly desirable.
• Ability to communicate complex technical information clearly to non-technical users.
• Analysis skills to diagnose issues quickly and implement effective solutions efficiently. Join us to be part of a vibrant team dedicated to leveraging technology to drive success! Your expertise will help create a resilient IT environment that supports innovation while delivering outstanding service to all users.

$26.45 - $31.85 an hour - Part-time, Pulled from the full job description

• Paid time off
• Dental insurance, * Dental insurance
• Paid time off