CRM Implementation Consultant

We’re supporting a specialist technology consultancy that delivers CRM and membership system solutions to membership organisations, professional bodies and not-for-profit clients., Due to continued growth, they’re looking for a consultant who can work directly with clients to gather requirements, configure solutions, deliver training and support successful project delivery.

This is a hands-on, client-facing role suited to someone who enjoys a mix of consulting, system configuration and stakeholder engagement.

Responsibilities

• Gather and document client requirements
• Facilitate workshops and client meetings
• Configure and implement CRM and membership solutions
• Translate business requirements into technical solutions
• Deliver user training and knowledge transfer sessions
• Support testing, deployment and go-live activities
• Provide ongoing client support and system enhancements
• Work across multiple projects simultaneously

• CRM Consultant
• Implementation Consultant
• Business Systems Consultant
• Solutions Consultant
• Business Analyst with systems implementation experience

Particularly relevant backgrounds include:

• Membership organisations
• Professional bodies
• Associations
• Charities and not-for-profit organisations
• CRM or software consultancies, * Experience delivering solutions for external clients
• Requirements gathering and stakeholder management
• CRM, database or business systems experience
• Strong problem-solving skills
• Excellent communication skills
• Ability to manage multiple projects and priorities

Desirable

• Membership management systems
• SQL
• Reporting tools
• HTML/CSS
• Charity or association sector experience