Service Design & Transition Analyst

• Support Service Design and Transition activities across projects and change initiatives.
• Work with Delivery Leads, Product Owners, Service Owners, operational teams, and suppliers to confirm service readiness requirements.
• Prepare and maintain Service Design Packs, transition checklists, readiness trackers, process documentation, and MI.
• Support go-live readiness, Early Operational Support, warranty exit, and service acceptance activities.
• Provide input into CAB, Go/No-Go, and service readiness forums where required.
• Identify and track service risks, impacts, dependencies, and operational support gaps.
• Coordinate actions across internal teams and third parties to help land change safely.
• Support handover into BAU, ensuring support models, documentation, and operational processes are in place.
• Maintain accurate reporting on transition deliverables, risks, issues, and actions.
• Contribute to the continual improvement of Service Transition processes and lessons learned.

• Experience in Service Transition, Service Design, Service Management, or IT Operations.
• Good understanding of ITIL practices; ITIL Foundation desirable.
• Experience supporting new or changed IT services into BAU.
• Strong planning, coordination, documentation, and stakeholder management skills.
• Understanding of change, release, go-live readiness, and early life support.
• Ability to translate technical information into clear business language.
• Experience working in project or change delivery environments.
• Financial services or regulated environment experience desirable.

Manchester - £380 per day all inc. (PAYE through Umbrella) Contract Posted by: eTeam Workforce Limited Posted: Friday, 3 July 2026

We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.