Helpdesk Administrator

kpm media ltd

Motherwell, UK

about 1 month ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

£23,000.0 - £25,000.0

Working hours

Regular working hours

Job source

Microsoft Word Microsoft Excel Microsoft Office

Answer all telephone calls both internally and externally in a professional and timely manner ensuring that all messages are returned appropriately
Manage the client portal systems to ensure all reports are uploaded and tasks are completed as per SLAs
Issue all completion paperwork and certificates to clients via email/portal
Foster client relationships and develop a culture of trust and respect
Ensure that complaints are dealt with appropriately
General administration tasks
Ongoing computer system housekeeping
Receiving, tracking and scanning of statutory compliance documentation
To understand and complete all work- related documentation accurately and on time
To understand and comply with policies and procedures
To comply with all Health and Safety policies and procedures
To attend and fully participate in training and appraisal activities as required
To undertake additional duties in line with capabilities as required

Good working knowledge of MS Office including Word and Excel
Good Customer Service skills with the ability to deal with Customers and internal staff and the varied queries the Service Desk receives promptly and politely
Ability to work under own initiative
Team player
Flexible and adaptable approach
Solution focused
Good attention to detail and well organised