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Helpdesk Administrator

kpm media ltd
Portsmouth, UK
about 1 month ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Compensation
£20,000.0 - £22,000.0
Working hours
Regular working hours
Job source
www.jobs.fmj.co.uk

Tech stack

Microsoft Word Microsoft Excel Microsoft Outlook

Job description

  • Logging reactive issues into the CAFM system
  • Categorising of reactive jobs in order to prioritise the engineering maintenance teams based on key questioning of customer and allocating correct contractual KPIs
  • Management of jobs from start to finish
  • Escalate any failure SLA risks to supervisors or managers to gain support and ensure contractual KPI’s and SLA’s are achieved.
  • Keep customer updated regarding the make safe and rectification of each job
  • Allocation of PPMs to engineers to ensure timely completion in accordance with the contract deliverables
  • Contact relevant subcontractor and co-ordinate site visits
  • Raise Purchase Orders, invoicing, and other ad hoc administration.

Requirements

  • Good IT skills, including Word, Excel and Outlook.
  • Raising of purchase orders
  • Excellent telephone manner, communication skills and a positive ‘can-do’ attitude
  • Able to work under pressure and to deadlines.
  • Willingness to learn new skills and embrace procedures.
  • A team player with the ability to work on their own initiative and as part of a larger team.
  • Good time keeper, organised and reliable.
  • Flexible, adaptable and trustworthy.
  • Smart, presentable appearance, personable and approachable.

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.jobs.fmj.co.uk

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