Organizational Change Management Delivery Specialist

The Change Management Delivery Lead supports the delivery of Organisational Change Management (OCM) activities for this large-scale integration programme.

This is a hands-on, delivery-focused role responsible for coordinating communications, training, stakeholder engagement, and business readiness activities.

Working under the guidance of the Senior Change Manager, this role ensures that OCM plans are executed effectively, stakeholders are engaged, and end users are prepared to adopt new systems, processes, and ways of working., 1. Change Delivery & Coordination

• Support execution of the OCM plan across the integration programme
• Maintain detailed change plans, trackers, and status updates
• Ensure alignment of change activities with programme milestones and timelines

1. Stakeholder Engagement Support * Maintain stakeholder lists and engagement trackers * Support scheduling and coordination of stakeholder meetings, workshops, and forums * Assist in managing change champion / super user networks * Capture stakeholder feedback and escalate key themes or risks

2. Communications Support * Draft and format communication materials (emails, newsletters, presentations, FAQs) * Manage communication calendars and distribution lists * Coordinate approvals and ensure timely delivery of communications * Upload and maintain content on internal platforms (e.g., intranet, SharePoint)

3. Training Coordination (Key Focus Area) * Coordinate end-to-end training logistics across the programme * Schedule training sessions (virtual and in-person), including room bookings and invites * Manage training calendars and attendee registrations * Liaise with SMEs, trainers, and vendors to ensure readiness of materials and delivery * Track training attendance, completion, and feedback * Support development and formatting of training materials (guides, decks, e-learning content) * Maintain training records and reporting dashboards

4. Business Readiness Support * Support execution of business readiness assessments (surveys, checklists, interviews) * Track readiness criteria and highlight gaps or risks * Assist in preparing readiness reports and dashboards

5. Change Impact & Tracking * Support documentation of change impacts across roles, processes, and systems * Help monitor adoption metrics and user feedback

6. Post-Go-Live Support * Assist in embedding new ways of working through reinforcement activities

Key Deliverables

• Updated change plans and trackers
• Stakeholder and engagement logs
• Communication materials and distribution schedules
• Training schedules, attendance records, and reports
• Readiness assessment outputs and dashboards
• RAID logs and status reports, Reporting Line
• Reports to Senior Change Manager Lead
• Works closely with: PMO, Training/L&D teams, Communications, Global Process Owners

Success Measures

• Timely and effective delivery of training coordination
• Accuracy and completeness of trackers and reporting
• Stakeholder satisfaction and engagement levels
• Smooth execution of communications and training activities
• Contribution to overall business readiness and adoption

• 1-4 years’ experience in change management, project coordination, HR, L&D, or similar
• Experience supporting transformation, system rollout, or integration projects (preferred)
• Experience coordinating training or events (strongly preferred)

Skills

• Strong organizational and coordination skills with high attention to detail
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Excellent written and verbal communication skills
• Stakeholder coordination and relationship management
• Proficiency in Microsoft Office (Excel, PowerPoint, Word, Teams)
• Familiarity with collaboration tools (e.g., SharePoint, Zoom, LMS platforms)

Attributes

• Proactive and reliable with a “can-do” attitude
• Comfortable working in a structured programme environment
• Strong team player with willingness to support across multiple activities
• Adaptable and responsive to changing priorities

Pulled from the full job description

• Annual leave
• Employee discount
• Company pension
• Private medical insurance
• Cycle to work scheme
• Season ticket loan
• Discounted gym membership, * Group Personal Pension Scheme (between 3% and 9%)
• Private Medical Insurance
• 25 paid days of annual leave
• Interest Free Season Ticket Loan
• Holiday Purchase scheme
• Dental and Travel Insurance options
• Cycle to Work Scheme
• Salary Sacrifice Cars
• Subsidised Gym Membership
• Employee Discounts (Reward Gateway)

Just So You Know…

The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder’s specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.

It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does., We are Universal Music Group UK - the UK’s leading music-based entertainment company. We exist to shape culture through the power of artistry. We help UK artists produce, distribute and promote the most critically acclaimed and commercially successful music to inspire and entertain fans at home and around the world.