(Native Finnish) Chat Support Consultant, Crypto (Remote) - Remote

(native Slovak)Chat Support Consultant, crypto (Remote)1 week ago Be among the first 25 applicantsGet AI?powered advice on this job and more exclusive features.Who are we?SupportYourApp is a global Support?as?a?Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since ** to deliver secure customer and technical support.We operate globally, supporting clients in 60 languages across diverse industries.Join our community as aChat Support Consultanttoday and thrive in a multicultural and multilingual environment while enjoying your home office.What you will do:Deliver outstanding customer support in crypto trading via live chat and email, promptly addressing inquiries and complaintsBuild strong and lasting customer relationshipsHandle customer inquiries and feedbackProvide valid, accurate information and solutions to customer requestsMaintain up?to?date knowledge of the company’s trading platform and general market conditionsUnderstand customers’ needs and deliver constructive feedback to the management teamContinuously seek ways to improve team performance and work efficiencyBe part of a fast?paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidaysWhat you need to succeed in this role:Native Slovak speaker and excellent English communication skills (at least C1 level)At least 6?12 months of live chat support experience, preferably in crypto or financial servicesBasic financial knowledge or payment/banking experienceCrypto industry knowledgeCRM experience in SalesforceStrong analytical, logical thinking, and problem?solving skillsPositive, proactive and responsible attitudePersonal computer (at least 8 Gb of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)Will be a great plus:Basic financial knowledge or payment/banking experienceBenefits:Flexible scheduleOpportunity to cooperate fully remotelyInclusive international environmentCompensation in USDRewards for referring friendsBalance between project workload and personal time, but also internal health policyResponsive leadership interested in your development and long?lasting cooperationGreenhouse conditions for self?developmentA culture built on trust, with no time?tracking requirementsThe items listed in this section may vary depending on the terms of your engagement.Certain benefits and conditions typically apply to employees; independent contractorsmay not be eligible for all of these.The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selectedYou can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.So if you’re a proactiveSupport Specialistwho thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don’t miss this opportunity and send us your CV in English to collaborate with us!Over **+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.Know someone perfect for the role?Refer them and get rewarded!We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.Seniority levelAssociateEmployment typeContractJob functionCustomer ServiceIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at SupportYourApp by 2x#J-*****-Ljbffr

Join our community as aChat Support Consultanttoday and thrive in a multicultural and multilingual environment while enjoying your home office.What you will do:Deliver outstanding customer support in crypto trading via live chat and email, promptly addressing inquiries and complaintsBuild strong and lasting customer relationshipsHandle customer inquiries and feedbackProvide valid, accurate information and solutions to customer requestsMaintain up?to?date knowledge of the company’s trading platform and general market conditionsUnderstand customers’ needs and deliver constructive feedback to the management teamContinuously seek ways to improve team performance and work efficiencyBe part of a fast?paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidaysWhat you need to succeed in this role:Native Slovak speaker and excellent English communication skills (at least C1 level)At least 6?12 months of live chat support experience, preferably in crypto or financial servicesBasic financial knowledge or payment/banking experienceCrypto industry knowledgeCRM experience in SalesforceStrong analytical, logical thinking, and problem?solving skillsPositive, proactive and responsible attitudePersonal computer (at least 8 Gb of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)Will be a great plus:Basic financial knowledge or payment/banking experienceBenefits:Flexible scheduleOpportunity to cooperate fully remotelyInclusive international environmentCompensation in USDRewards for referring friendsBalance between project workload and personal time, but also internal health policyResponsive leadership interested in your development and long?lasting cooperationGreenhouse conditions for self?developmentA culture built on trust, with no time?tracking requirementsThe items listed in this section may vary depending on the terms of your engagement.

The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selectedYou can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.So if you’re a proactiveSupport Specialistwho thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don’t miss this opportunity and send us your CV in English to collaborate with us! Over **+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.Know someone perfect for the role? Refer them and get rewarded!