Support Technician - Remote

• Provide 1st and 2nd level technical support for our indoor and outdoor PuttView systems via email, phone, video calls, and remote access
• Guide customers through setup, troubleshooting, and best practices to help them maximize their PuttView experience
• Document customer interactions and track support cases in our ticketing system to ensure timely resolution
• Remotely assist installation technicians with hardware configuration and software calibration (PCs, projectors, tablets, networking)
• Collaborate closely with project management and development teams to improve our systems, support processes, and KPIs
• Help identify recurring issues and contribute to continuous product improvement

Do you have experience in Teamwork?, * Degree, technical training, or equivalent hands-on IT experience - career changers with strong technical backgrounds are welcome

• Strong customer service mindset and excellent communication skills in English, both written and spoken
• Experience in technical customer support, ideally for hardware/software systems or products requiring explanation
• Solid IT troubleshooting skills and the ability to quickly understand complex systems
• High attention to detail, ownership mentality, and a solution-oriented approach
• Ability to clearly explain technical concepts to customers and partners with varying technical backgrounds
• Availability to work primarily within US Mountain or Pacific Time Zone business hours preferred
• Interest in golf or sports technology is a plus, * support in a demanding industry/ for a luxury product: 1 year (Required)

Pulled from the full job description

• Flexible schedule, * Competitive compensation and benefits
• The opportunity to shape the future of sports technology
• A collaborative, international team with flat hierarchies and open communication
• High autonomy and ownership in a fast-moving environment
• Excellent opportunities for personal and professional growth
• Professional hardware setup including laptop, smartphone, and all required tools

Viewlicity, the company behind PuttView, is an innovative SportsTech company headquartered in Hamburg, Germany, specializing in Augmented Reality (AR) and Mixed Reality (MR) solutions for golf.

Our flagship product, PuttView Indoor, has revolutionized golf putting practice and is trusted by some of the world’s leading players and coaches, including Bryson DeChambeau, Justin Rose, and renowned putting coach Phil Kenyon.

The United States is our most important growth market. To support our continued expansion, we established Viewlicity USA Inc., including a warehouse, production, and operations hub in Charlotte, North Carolina.

As we continue to grow internationally, we are looking for a Technical Support Specialist to support our expanding global customer base, with a particular focus on North America.