Helpdesk Support

The Tier I Support Specialist will provide IT support at our client’s Indianapolis office. In this role, you will primarily provide support of the IT helpdesk system by analyzing issues, resolving problems and installing hardware and software solutions. This role will also provide tier one desktop/laptop hardware and printer support.

Essential Functions:

· Provides excellent customer service through interactions with customers via telephone, e-mail, trouble ticket, MS Teams, and in person

· Will provide technical support and problem solving abilities on a variety of technical and non-technical issues

· Identify, evaluate and prioritize customer problems and complaints, resolve and escalate as necessary

· Analyze customer problems and formulate plans of resolution by utilizing all technical resources

· Must have excellent verbal and written communication skills

· Responsible for researching and resolving issues related to IT Support (i.e. Desktop/Notebook issues, application issues, and other anomalies that may develop) to ensure end user satisfaction

· Work may be to support the Help Desk, rollout of major installations or version updates, or to support any employee changes

· Documents, tracks, and monitors the problem to ensure a timely resolution

· Provide excellent case note documentation and ability to create numerous Knowledge Base articles

Do you have experience in Technical customer support for office equipment?, Do you have a Bachelor’s degree?, · Bachelor’s degree preferred or equivalent work experience

· 2 year of related work experience, Minimum 1 year of Tier 1 support

· Must be proficient with MS technologies, willing to learn proprietary applications, and support them

· Experience troubleshooting over the phone, certifications helpful (A+, server+, network +, MCP)

· Strong attention to detail with troubleshooting and project management skills

· Advanced knowledge of Windows 10, Microsoft Office, anti-virus software and working with printer issues

· Ability to troubleshoot and resolve PC & Laptop issues relating to hardware, software, security, and network

· Must be a strong communicator with excellent written, oral, and interpersonal skills

· Experience working in a team-oriented, collaborative environment

· Past work experience in a high-paced customer focused service setting, * Help desk: 1 year (Preferred)

$44,000 - $47,000 a year - Full-time, Contract, Pulled from the full job description

• Tuition reimbursement
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account, Job Types: Full-time, Contract

Pay: $44,000.00 - $47,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Application Question(s):

• Do you have A+, Server+, Network+ or MCP certification(s)? If yes, please state which certification you have.