Helpdesk Engineer 2

We are looking for a dynamic IT Helpdesk / Help Desk Engineer 2 who shares our commitment and believes in the value of communication and client interaction. As a Senior Helpdesk / Help Desk Engineer, you will:

• Provide Level 2 - 3 support on-site in a primarily Microsoft environment at our client sites;
• Join our elite Professional Services team as a Rotational Engineer;
• Assist with systems administration and projects; and
• Document and post procedures.

** Applicant must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time. **

Helpdesk Engineer 2 Responsibilities

• Troubleshoot, Maintain, Upgrade hardware and software;
• Create and maintain new user accounts, including groups;
• Work closely with Network and Systems Engineers to gain knowledge of network topology, profiles and tasks within a Windows-based back end environment;
• Contribute to the planning and design of workstation hardware, software, and application capabilities; and
• Deliver assigned projects while meeting timelines and budget objectives.

Do you have experience in Windows?, * At least five years of IT related customer service experience in a helpdesk or call center setting;

• Solid understanding and troubleshooting skills of desktop and laptop OS’s, general applications, anti-virus software, Office 365, printers, TCP/IP and communications protocols;
• Strong technical writing skills; and
• Authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time., * Help desk: 5 years (Required)

Pulled from the full job description

• Referral program
• Parental leave
• 401(k)
• Health insurance
• Vision insurance
• Health savings account
• Dental insurance, * 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Parental leave
• Referral program
• Vision insurance

Prescient Solutions is an award-winning, Chicagoland-based Managed IT Services Partner. We have been providing CIO-level advisory support as well on-site and remote IT services since 1996. Prescient was a 2025 winner of Inc. Magazine’s Best Workplaces for the third year in a row!