IT Systems Engineer

This is a technical support role underpinning the Adult Social Care and Public Health & Communities & Public Safety directorates. As such, you will need to be a strong communicator with solid, demonstratable troubleshooting abilities. Knowledge of the ITIL best practice framework, coupled with a proven background in supporting line of business applications and associated technologies.

• On a daily basis you will provide Business as Usual (BAU) support to key business applications supporting stakeholders of all levels.
• Progressing support calls and keeping the end user updated.
• You’ll be collaborating with other IT colleagues in different departments to resolve issues and find / implement solutions.
• You may be required to use your extensive skills implementing new solutions guided by the Project Team.

Although the role is mainly BAU support, both Suffolk County Council and IT are fast changing environments so there are always opportunities to collaborate with the wider teams implementing new technologies., Step 3 - Upload a supporting statement indicating how you meet each of the criteria in the ‘Person Profile’ section of the JPP.

• You should use the Supporting Statement template (Word).
• Please use Arial font size 11 and keep your statement to a maximum of two sides of A4.

• to be an adaptable communicator with excellent customer service skills with the ability to focus on the issue in hand while under pressure
• experience working in an operational support role with line of business systems and databases
• experience of using varying technologies or applications including the Microsoft suite
• to be both resourceful and resilient during times of fast paced change while keeping in line with established policies and processes.

It would be desirable to have previous experience of LiquidLogic and packaging in Systems Centre Configuration Manager (SCCM), but by no means essential as training will be given.

Pulled from the full job description

• Pay rise
• Annual leave
• Company pension
• Paid volunteer time, As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.

In return, you’ll enjoy:

• up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• membership of a competitive Local Government Pension Scheme (LGPS)
• travel, lifestyle, health and wellbeing benefits
• performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• training and encouragement to expand your knowledge
• a variety of career development opportunities across our organisation
• diverse and active staff networks
• flexible working options, with the right to request flexible working from your first day

Plus lots more!