Senior IT Delivery Manager

1-2 days spent in our Support Centre per week, the rest of the week you are able to work from home, or use the office.

Why The Works?We don’t just sell products. We inspire reading, learning, creativity and play.

The Works. It literally means everything. And whatever your story or background, we’re all about unlocking imagination and making creativity accessible to everyone. Whether you’re engaging with customers on the frontline or supporting our colleagues behind the scenes, your impact can be profound and far-reaching.

This is more than toys and books and art supplies. This is about inspiring people to read, learn, create and play. So, with the right passion, it all starts with you. Become a Senior IT Delivery Manager

As Senior Delivery Manager, you will lead operational delivery and change across the technology landscape. Working with stakeholders and peers across the organisation you will manage the intake, priority and delivery of all IT work from BAU to large scale transformation. Your Mission

• Define and lead the IT project management strategy, processes and team aligned to the strategic organisational plan.
• Oversee the end-to-end delivery of complex IT programmes, projects and BAU.
• Own the Business Analysis function, including ways of working and processes.
• Ensure alignment of delivery plans with Technology and Business strategy
• Establish and maintain governance frameworks and reporting for project delivery and business analysis.
• Manage prioritisation, resource allocation, and budget across the portfolio.
• Embed a culture of continuous improvement across technology and the wider business functions.
• Track performance, risks, dependencies, and benefits realisation.
• Lead and develop your team of Project Managers and Business Analysts, actively participating in recruitment, selection, and spotting development opportunities.
• Nurture talent, ensuring continuous progression and growth within your team.
• Champion a culture of continuous improvement, innovation, and service excellence.
• Collaborate with senior stakeholders across the business to understand needs, manage expectations, and deliver value.
• Manage key vendor and partner relationships, ensuring service levels and commercial agreements are optimised.
• Drive the adoption of modern technologies, automation, and digital tools to improve service efficiency and user experience.
• Ensure compliance with security, data protection, and regulatory requirements across all services and transformation activities.
• Drive agile ways of working within IT, * Align Goals with Values: Ensure that your team’s goals are clearly connected to the company’s values and purpose. This helps colleagues see the bigger picture and understand how their work contributes to the overall mission.
• Clear Communication: Ensure that your team understands the goals, expectations, and their roles. Regularly share updates, encourage open dialogue and have regular check-ins.
• Role Model: Lead by example. Demonstrate the behaviours and attitudes you expect from your team, such as punctuality, responsibility, and being a brand ambassador.
• Provide Feedback: Offer constructive feedback regularly. Recognise achievements and address areas for improvement in a supportive and continuous growth manner.
• Empower Your Team: Delegate tasks and trust your team to handle them. This builds confidence and promotes professional growth.
• Conflict Resolution: Address conflicts promptly and fairly. Foster an environment where issues can be discussed openly and resolved amicably.
• Empathy: Understand and consider the feelings and perspectives of your team members. This helps in building strong, supportive relationships

• Proven experience in a IT leadership role, with responsibility for project management teams.
• Demonstrated success in leading complex IT transformation programmes.
• Excellent stakeholder communication and engagement skills.
• Commercial acumen with experience managing budgets and vendor contracts.
• Strong analytical and problem-solving abilities.

• Experience working in a fast-paced, multi-site or retail environment.

• Experience with cloud transformation, infrastructure modernisation, or digital workplace initiatives.
• Proved experience with Agile and DevOps methodologies.
• Knowledge of compliance frameworks such as Cyber Essential, PCI and GDPR.

Being a great leader

And let’s not forget about the most important part… your team’s well-being and aspirations. You’ll be their biggest supporter, cheering them on. You’ll have amazing everyday conversations with your team, discussing everything from their performance to their wildest career aspirations.Our PERKS really are ‘The Works’

• 25% Colleague Discount! - Plus, exclusive Double Discount days!
• MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more
• Family Friendly Leave - Enjoy some time well spent with enhanced maternity, paternity and adoption pay.
• Holiday - 33 days including bank holidays.
• Holiday Purchase - Purchase an additional 5 days
• Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you.
• Stream - Claim early access to 50% of your wages as you earn them - for when ‘life’ happens!
• Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works!
• 24/7 support for you and your family - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more!
• Healthcare Cash Plan - To support your everyday healthcare costs
• And loads more! - Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving.

Our Purpose

To inspire reading, learning, creativity and play Our Values

We are Can-do | Energy that gets it done. We Listen. We Care

Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what’s going great, and what needs a couple of tweaks to help make The Works the best place you’ve ever worked! You’ll have opportunity to help give us that direction. Promoting Diversity, Inclusion, and Applying Reasonable Adjustments

At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term).