Technical Support L2

The Service engineer core task is to support the L1 Service level with technical knowledge, report bugs and direct contact with key account partners., * Monitoring service team ticket, L1 support and advise

• Share best practices and coach the team
• Constant improvement and maintaining of the internal system
• Identify locks that require follow-up or investigation
• Develop interdepartmental communication ways
• Ensure the documentation and communication of the processes, policies, and procedures for obtaining the correct, timely and cost-effective IT support
• Direct the vision for continuous improvement of services with an emphasis on proactive planning, promoting a consumer-focused support culture, and improving the accountability of delivering effective and efficient services
• Product and process training, support with L1 onboarding
• Support key account partners on a daily basis

• Embedded systems knowledge. Able to connect remotely to them and get the system locks
• Analytic vision
• Ticketing and reporting systems knowledge, Salesforce, Jira,…
• Incident Management
• Excellent interpersonal skills
• Good practice management for quality of service delivery
• Availability to travel based on business needs
• Experience dealing with clients
• Fluent Dutch (native level) and good command of English (working proficiency).
• Is a plus additional languages

Desired

• IT knowledge. Remote operations, Wifi, Bluetooth…
• ITIL certification will be assessed positively

• Flexible working hours
• Hybrid work schedule and half Fridays
• First-class private health, dental, and life insurance after your first month at Wallbox
• Flexible compensation tickets valid for transportation, childcare, and restaurant/food delivery apps
• Variety of breakfast and lunch dishes, every day, at a discounted price at our canteen

At Wallbox, we’re committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal-opportunity workplace.

full_time

Organization Wallbox Chargers