Technical Support L2 (German Speaking)

Role Overview The Service engineer core task is to support the L1 Service level with technical knowledge, report bugs and direct contact with key account partners.ResponsibilitiesMonitoring service team ticket, L1 support and adviseShare best practices and coach the teamConstant improvement and maintaining of the internal systemIdentify locks that require follow-up or investigationDevelop interdepartmental communication waysEnsure the documentation and communication of the processes, policies, and procedures for obtaining the correct, timely and cost-effective IT supportDirect the vision for continuous improvement of services with an emphasis on proactive planning, promoting a consumer-focused support culture, and improving the accountability of delivering effective and efficient servicesProduct and process training, support with L1 onboardingSupport key account partners on a daily basisRequirementsEmbedded systems knowledge.Able to connect remotely to them and get the system locksAnalytic visionTicketing and reporting systems knowledge, Salesforce, Jira,…Incident ManagementExcellent interpersonal skillsGood practice management for quality of service deliveryAvailability to travel based on business needsExperience dealing with clientsFluent Dutch (native level) and good command of English (working proficiency).Is a plus additional languagesDesiredIT knowledge.Remote operations, Wifi, Bluetooth…ITIL certification will be assessed positivelyBenefitsFlexible working hoursHybrid work schedule and half FridaysFirst-class private health, dental, and life insurance after your first month at WallboxFlexible compensation tickets valid for transportation, childcare, and restaurant/food delivery appsVariety of breakfast and lunch dishes, every day, at a discounted price at our canteenAt Wallbox, we’re committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.We strive to be a more equal?opportunity workplace.#J-*****-Ljbffr

Embedded systems knowledge. Able to connect remotely to them and get the system locks Analytic vision Ticketing and reporting systems knowledge, Salesforce, Jira,… Incident Management Excellent interpersonal skills Good practice management for quality of service delivery Availability to travel based on business needs Experience dealing with clients Fluent Dutch (native level) and good command of English (working proficiency). Is a plus additional languages Desired IT knowledge. Remote operations, Wifi, Bluetooth… ITIL certification will be assessed positively

Flexible working hours Hybrid work schedule and half Fridays First-class private health, dental, and life insurance after your first month at Wallbox Flexible compensation tickets valid for transportation, childcare, and restaurant/food delivery apps Variety of breakfast and lunch dishes, every day, at a discounted price at our canteen At Wallbox, we’re committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal?opportunity workplace. #J-*****-Ljbffr