IT Support Technician (Help Desk)

Operations, Coordinating Communication Phone Support Accountability Self-Motivation Professionalism Time Management Customer Service Technical Support Business Valuation Calendar Management Technical Assistance Full Stack Development Communication Channels Artificial Intelligence Business Transformation Administrative Functions Troubleshooting (Problem Solving), The IT Support Specialist is a customer-focused phone support role responsible for providing software and technical assistance to end users in a fast-paced environment. This position requires excellent communication and customer service skills, strong autonomy, and the ability to work independently with minimal supervision. The role is primarily focused on phone and software support, with no hardware repair or deployment responsibilities., Deliver exceptional customer service and support via phone and other communication channels.

• Provide troubleshooting and support for mobile devices, software applications, and PC-related issues.

• Communicate effectively with customers, training room participants, IT Service Center teams, and other stakeholders.

• Perform administrative tasks, including calendar management, scheduling, and email coordination., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs IT Support Technician (Help Desk) TEKsystems

Everett, WA*On-Site

Scheduling Operations Coordinating Communication Phone Support Accountability Self-Motivation Professionalism Time Management Customer Service Technical Support Business Valuation Calendar Management Technical Assistance Full Stack Development Communication Channels Artificial Intelligence Business Transformation Administrative Functions Troubleshooting (Problem Solving) +0

Demonstrate strong accountability, time management, and professionalism while working independently, especially during periods of limited supervision.

• Maintain a consistent customer-focused presence throughout the entire shift and ensure support coverage is uninterrupted.

• Possess reliable transportation, with occasional travel to Everett for training and support activities.

Top Skills Details

customer support,technical support,software troubleshooting

Additional Skills & Qualifications

The ideal candidate is highly reliable, self-motivated, and capable of working independently without direct oversight. They are software-focused, possess strong customer-facing communication skills, and thrive in a phone support environment. Success in this role requires initiative, dependability, and a commitment to delivering excellent support throughout the assigned shift.

Must be able to pass a drug (non-THC) and 7 year lived background check. Must be a US Citizen or Green Card/Permanent Resident per end clients’ contractual agreement.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.