IT Support Technician (Help Desk & Desktop Support)

Customer Support Technical Support Help Desk Support Inventory Staging Peripheral Devices Business Valuation Inventory Management Technical Assistance Full Stack Development Artificial Intelligence Business Transformation Hardware Troubleshooting Tier 1 Technical Support Information Technology Operations Troubleshooting (Problem Solving), We are seeking a motivated IT Support Technician to provide both help desk and desktop support within a large enterprise environment. This role is ideal for someone who enjoys helping people, troubleshooting technology issues, and gaining hands-on experience across a variety of IT projects.

The technician will support end users through a combination of phone-based support and on-site technical assistance, serving as the first point of contact for IT issues while also assisting with desktop deployments, hardware troubleshooting, printer support, and technology-related projects., Help Desk Support

• Serve as the first point of contact for technical support requests.
• Provide Tier 1 troubleshooting for hardware, software, and basic network-related issues.
• Support users with Microsoft 365 applications and account-related requests.
• Create, update, and manage support tickets within the ticketing system.
• Escalate complex issues to higher-level support teams as needed.
• Deliver exceptional customer service while resolving technical issues.

Desktop & Field Support

• Provide hands-on desktop support, troubleshooting, and break-fix services.
• Install, configure, and deploy computers, peripherals, and related equipment.
• Support printers and other office technology devices.
• Assist with hardware replacements, upgrades, and workstation setups.
• Participate in Microsoft 365 rollout and deployment projects.
• Perform equipment inventory management, organization, and asset tracking.
• Assist with equipment staging, project setup, and technology deployments.
• Maintain organized storage areas and assist with equipment movement and cleanup., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Help Desk Technician - Weekly Pay TEKsystems Honolulu, HI*On-Site Writing Teamwork Operations Leadership Communication Team Oriented Microsoft 365 Issue Tracking Professionalism Problem Solving Desktop Support Customer Service Asset Management Customer Support Technical Support Help Desk Support Inventory Staging Peripheral Devices Business Valuation Inventory Management Technical Assistance Full Stack Development Artificial Intelligence Business Transformation Hardware Troubleshooting Tier 1 Technical Support Information Technology Operations Troubleshooting (Problem Solving) +0

Teamwork Operations Leadership Communication Team Oriented Microsoft 365 Issue Tracking Professionalism Problem Solving Desktop Support Customer Service, * Strong customer service skills and a genuine desire to help users.

• Basic understanding of Microsoft 365 administration and user provisioning.
• Experience providing Tier 1 technical support in a Windows environment.
• Basic troubleshooting skills involving desktops, laptops, printers, and software applications.
• Strong verbal and written communication skills.
• Ability to work effectively both independently and as part of a team.
• Professional attitude with strong problem-solving abilities.
• Eagerness to learn and grow within the IT field.

Preferred Qualifications

• Experience using a ticketing system to track incidents and service requests.
• Exposure to desktop deployments or Microsoft 365 migration projects.
• Knowledge of hardware installation, asset management, and device inventory processes.
• Prior help desk, desktop support, or technical support experience.

Ideal Candidate

The ideal candidate is customer-focused, positive, and passionate about technology. They enjoy solving problems, communicating with end users, and learning new technical skills. Whether supporting users over the phone or providing hands-on troubleshooting, they consistently demonstrate professionalism, teamwork, and a strong commitment to service.

Work Environment

• Professional enterprise environment.
• Collaborative and team-oriented culture.
• Mix of help desk support and hands-on technical project work.
• Opportunity to tailor responsibilities toward customer support or desktop support based on strengths and interests.

What You’ll Gain

• Exposure to enterprise-level IT operations and support.
• Hands-on experience with Microsoft 365 deployments and desktop technologies.
• Opportunity to develop technical and customer service skills in a fast-paced environment.
• Experience working on both support and project-based IT initiatives.
• Potential for long-term growth and career development within enterprise technology support.

This is a Contract position based out of Honolulu, HI. Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.