IT Support Technician

We are seeking a dedicated IT Support Technician to provide comprehensive technical assistance within our organisation. The successful candidate will be responsible for resolving hardware and software issues, supporting network infrastructure, and ensuring optimal operation of IT systems. This role offers an excellent opportunity to utilise and develop your technical expertise in a dynamic environment, delivering exceptional customer service and support across various platforms and operating systems., * Provide first-line support to end-users via help desk tickets, phone, and email, ensuring timely resolution of technical issues.

• Troubleshoot and resolve hardware problems related to computers, peripherals, and network devices.
• Assist with software troubleshooting, including operating systems such as Windows, macOS, and Linux, as well as specialised enterprise applications.
• Support computer networking activities including LAN, VPN, DNS, TCP/IP protocols, firewalls, and wireless connectivity.
• Manage user accounts and permissions within Active Directory and utilise SCCM for software deployment and updates.
• Maintain and support Microsoft Windows Server environments, including Active Directory management.
• Monitor system performance and security using tools such as BMC Remedy, ServiceNow, Jira, and other ticketing systems.
• Assist with the configuration and maintenance of network hardware such as routers, switches, and firewalls.
• Document technical procedures and solutions clearly for future reference.
• Collaborate with other IT team members to implement system upgrades or new technology solutions.

• Strong knowledge of computer networking concepts including LAN/WAN architecture, TCP/IP protocols, DNS management, VPN configuration, and firewall security measures.
• Proven experience in desktop support across Windows (Windows 10/11), macOS, and Linux operating systems.
• Familiarity with Microsoft Office suite applications and enterprise tools such as SCCM, BMC Remedy, ServiceNow, Jira.
• Experience supporting Microsoft Windows Server environments and Active Directory administration.
• Ability to troubleshoot software issues effectively across various platforms; experience with software deployment tools is advantageous.
• Excellent communication skills with a focus on customer service; capable of explaining technical concepts clearly to non-technical users.
• Analytical skills to diagnose complex problems quickly; strong organisational skills for managing multiple support tickets simultaneously.
• Knowledge of TCP/IP networking protocols including TCP ports; experience with DNS configuration is desirable.
• Familiarity with security practices involving firewalls and VPNs; understanding of operating systems’ security features is essential.

This role offers an engaging environment for IT professionals eager to apply their skills in a supportive team while contributing to the organisation’s technological excellence.