Dealer Support Administrator

Yamaha Motor Finance has an exciting opportunity for a Dealer Support Administrator that will work under the direct supervision of the Dealer Development Manager, as a key member of the Financial Services Sales organization and assist with new dealer setups, resolve dealer’s questions/issues, and ensure that dealer-related operational processes are running smoothly, resulting in strengthening dealer relationships. This role requires working closely with the Dealer Development Manager, Yamaha Field Sales staff, Dealer Service Center staff, Wholesale setup team, Marketing team, and third-party servicing partners.

What You’ll Be Doing:

• Administration of new dealer setups. Send out dealer enrollment requests, update enrollment progress on tracker, notify Manager of signatures required, request dealer info from Wholesale setup team, work with MDM ISD team and Business System teams to activate dealers. Notifies Dealer Development Manager and FPSMs of completed activations and training required.

• Assist with bank change requests and resolve ACH/NOC issue from accounting. Research returned debits and work with dealers, accounting, and servicing team to resolve. Coordination of bank information set up for newly activated dealers.

• Support internal departments by researching dealer transactions, processing corrections/issues, and work with dealers and adjacent departments to update system records and resolve issues. Follow-up with dealers and/or FPSMs to communicate issue resolution.

• Deliver exceptional customer satisfaction by providing prompt and courteous service via email and phone calls to dealer customers through situations that arise from FPSM and DSC requests.

• Update and edit dealer information for new dealer setup and existing dealers on Zoho application.

• Responsible for ordering and shipment of Welcome Kits and Yamaha Card disclosures to dealers. Assist with new dealer training and orientation as needed.

• Performs other duties as required.

Do you have experience in Zoho?, Do you have a Associate’s degree?, * Associates’ degree required. Bachelors’ degree in Business Administration, Marketing, Finance, or Accounting or Communications preferred, or combination of equivalent experience and education.

• 1-2 years prior relevant industry experience in field sale support, dealer development, call center, or retail dealership experience in motorsports, automotive or similar industry and/or combination of education & experience. Knowledge of the motorsports industry and motorsports dealer operations strongly preferred.
• Excellent communication, problem solving, and organizational skills.
• Must be able to work independently with a high sense of urgency.
• Strong proficiency in MS Office (i.e., Word, Excel, Power Point, Outlook, etc.) highly desired.
• Ability to work flexible hours and overtime as necessary.
• Must be able to work independently
• Excellent communication and organizational skills

Pulled from the full job description

• AD&D insurance
• 401(k)
• Health insurance
• Vision insurance
• Dental insurance
• Disability insurance
• Profit sharing, What’s in it for you:
• 401(k) and Profit Sharing
• Fertility Benefits
• 37.5-hour workweek
• Medical, Dental, Vision
• Life and AD&D Insurance
• Wellness Program
• Short-Term Disability Coverage (for hourly roles)
• Long-Term Disability
• Student Debt Repayment Benefits
• Ability to borrow Yamaha product Reports to: Department Manager Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.