Helpdesk Advisor

• Log and update all customer enquiries in internal systems, ensuring accurate notes from first contact through to resolution.
• Raise invoices for completed works and support internal processes including billing, purchasing, invoicing, and electronic filing.
• Assist the Operations team daily, ensuring smooth workflow and timely updates.
• Manage complaints professionally - identifying escalations, resolving disputes, and prioritising urgent issues.
• Achieve client and internal KPIs while maintaining high levels of quality and compliance.

Every interaction matters, and we work hard to ensure our customers receive fast, accurate and supportive service, every single day. As a Helpdesk Administrator, you’ll need strong organisation and communication skills, the ability to prioritise a busy workload, and the confidence to work to tight deadlines while maintaining a high standard of service., * Strong customer service skills, including confident call handling with excellent written communication

• A positive, solutions-focused attitude, able to multi-task and problem-solve effectively
• Confident using Microsoft Office (Word, Excel, Outlook) and comfortable working across multiple systems
• Strong organisation and time-management skills, with the ability to work to tight deadlines and maintain high attention to detail
• Flexible and adaptable, able to respond quickly to changing priorities in a fast-paced, growing organisation

We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:

• Employee Ownership - You are part of our success!
• 28 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• Life assurance cover
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year - Give back to a cause that matters to you
• Ongoing training and development - From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion - Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards - Celebrating our shining stars all year round

Our commitment to Diversity, Equity and Inclusion

Churchill is an inclusive, equal opportunity employer and seeks to attract, develop and retain the best people from the widest network. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity.

Reasonable adjustments

Please let us know if there are any adjustments we can make to support you during our recruitment process. We’re happy to help..

Please note: Security and vetting clearance (DBS) is required for this role