Helpdesk Administrator

This role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time. We are seeking a Helpdesk Administrator to act as a central point of contact for internal and external staff and customers at Luton Hospital. In this role, you will manage reactive and planned tasks through the Helpdesk system while helping to ensure compliance with contractual KPI targets and delivering excellent customer service., We are looking for a proactive and organised individual who can support the Administration Team with a range of administrative duties, maintain accurate records and trackers, and build effective working relationships with customers, colleagues, managers, and operational teams in a fast-paced environment. Key Responsibilities

• Manage all reactive and planned tasks received through the Helpdesk system.
• Accurately log service requests from internal and external customers.
• Dispatch work orders to the appropriate Operative, Manager, or Supervisor.
• Provide professional and responsive customer service via telephone and follow requests through to completion.
• Control site access, including subcontractor and visitor inductions and associated documentation where required.
• Manage keys, passes, deliveries, and receiving procedures in line with site processes.
• Maintain trackers, correspondence, filing, scanning, and other Helpdesk records.
• Provide general administrative support, including absence reporting, subcontractor administration, purchasing processes, T&A System Arbitration, and report creation.

• Proven experience in a professional customer service environment.
• Ability to work shifts to support a 24/7/365 service.
• Strong enthusiasm, flexibility, and team-working skills.
• Ability to prioritise workload, work independently, and achieve objectives with minimal supervision.
• Comfortable working under pressure within a fast-moving and challenging environment.
• Excellent PC skills, including Outlook, Word, and Excel.
• Strong written and verbal communication skills.
• High level of accuracy and attention to detail.

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing Please click on the following link for more information on this role: If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link