Technical Support & Escalation Cit

Experteer Overview Aumente sus posibilidades de conseguir una entrevista leyendo la siguiente descripción general de este puesto antes de presentar su candidatura.In this role you will deliver advanced clinical IT support across Europe, bridging clinical workflows and technology to ensure compliant, reliable system performance.You will handle high?level escalations, diagnose complex issues, and mentor regional teams while driving efficiency and knowledge sharing.You’ll contribute to best practices and onboarding, helping healthcare customers optimize digital integrations.This remote position offers exposure to global teams and a mission to improve patient care through technology.Compensaciones / Beneficios* Serve as the primary contact for high-level IT and clinical escalations across Europe* Provide expert on-site support for clinical systems, software integrations, and hospital IT connectivity* Analyze, diagnose, and resolve recurring IT challenges and align customers with field service and global support* Drive initiatives to improve team efficiency, optimize processes, and enhance customer satisfaction* Contribute to root cause analysis and implement preventive actions for critical incidents; deliver training and mentorship* Contribute to documentation, best practices, and knowledge sharing within the European service organizationResponsabilidades* Degree in Biomedical Engineering, Computer Science, Information Technology, or related field* 3+ years of experience in clinical IT support, hospital systems integration, or medical device xqbhyrx connectivity* Strong understanding of networking, data security, and healthcare IT environments* Excellent problem-solving and analytical skills with a proactive, customer-oriented approach* Fluent in English; additional European languages are a plus* Travel requirement: ~75% across Europe, Middle East, and AfricaRequisitos principales* remote work arrangement available* flexible work options for eligible roles* opportunity to work with global teams

This remote position offers exposure to global teams and a mission to improve patient care through technology.Compensaciones / Beneficios* Serve as the primary contact for high-level IT and clinical escalations across Europe* Provide expert on-site support for clinical systems, software integrations, and hospital IT connectivity* Analyze, diagnose, and resolve recurring IT challenges and align customers with field service and global support* Drive initiatives to improve team efficiency, optimize processes, and enhance customer satisfaction* Contribute to root cause analysis and implement preventive actions for critical incidents; deliver training and mentorship* Contribute to documentation, best practices, and knowledge sharing within the European service organizationResponsabilidades* Degree in Biomedical Engineering, Computer Science, Information Technology, or related field* 3+ years of experience in clinical IT support, hospital systems integration, or medical device xqbhyrx connectivity* Strong understanding of networking, data security, and healthcare IT environments* Excellent problem-solving and analytical skills with a proactive, customer-oriented approach* Fluent in English; additional European languages are a plus* Travel requirement: ~75% across Europe, Middle East, and AfricaRequisitos principales* remote work arrangement available* flexible work options for eligible roles* opportunity to work with global teams