Technical Support

Experteer Overview In this role you ensure top-tier clinical IT excellence across Europe by delivering expert technical support, diagnosing complex issues, and optimizing digital integrations in healthcare settings. You bridge clinical workflows and technology to drive reliable, compliant system performance. You will contribute to innovation, collaboration, and operational efficiency that enhance patient care, while supporting regional teams and customers. This remote position offers meaningful impact and opportunities to shape IT solutions in healthcare.Compensaciones / Beneficios - Serve as the primary contact for high-level IT and clinical escalations across Europe - Provide expert on-site support for clinical systems, software integrations, and hospital IT connectivity - Analyze, diagnose, and resolve recurring technical challenges; align customers, field engineers, and global support teams - Drive initiatives to improve team efficiency, optimize processes, and enhance customer satisfaction - Participate in root cause analysis and implement preventive actions; deliver technical training and mentoring - Contribute to documentation, best practices, and knowledge sharing within European service organizationResponsabilidades - Degree in Biomedical Engineering, Computer Science, Information Technology, or related field - 3+ years of experience in clinical IT support, hospital systems integration, or medical device connectivity - Strong understanding of networking, data security and healthcare IT environments - Excellent problem-solving and analytical skills with a proactive, customer-oriented approach - Fluent in English; additional European languages are a plus - Travel required for about 75% across EMEARequisitos principales - remote work arrangement - flexible work options - enriching career opportunities - supportive culture - travel flexibility - collaborative environment