Clinical IT Technical Support Specialist

Overview The Clinical IT Technical Support Specialist will ensure the highest level of clinical IT excellence across Europe by delivering advanced technical support, solving complex customer challenges, and optimizing digital integration within healthcare environments. The role acts as a bridge between clinical workflows and technology, empowering teams and customers to achieve reliable, compliant, and efficient system performance. Responsibilities - Serve as the primary point of contact for high-level technical and clinical IT escalations across Europe. - Provide expert on-site support to resolve complex issues related to clinical systems, software integrations, and connectivity with hospital IT infrastructure. - Analyze, diagnose, and resolve recurring technical challenges while ensuring effective communication and alignment between customers, field service engineers, and global support teams. - Drive initiatives to improve team efficiency, optimize processes, and enhance customer satisfaction. - Participate in root-cause analysis and implement preventive actions for critical incidents, while delivering technical training and mentoring to regional support teams to strengthen overall expertise. - Contribute to documentation, best practices, and knowledge sharing within the European service organization. Qualifications - Degree in Biomedical Engineering, Computer Science, Information Technology, or a related field. - Proven experience (3+ years) in clinical IT support, hospital systems integration, or medical device connectivity. - Strong understanding of networking, data security, and healthcare IT environments. - Excellent problem-solving and analytical skills with a proactive, customer-oriented approach. - Fluent in English; additional European languages are a plus. Travel & Working Arrangement - Travel required for about 75% across EMEA. - Position eligible for a remote work arrangement, allowing you to work from home as long as you meet role requirements. J-18808-Ljbffr