Data Coordinator

The Marketing Operations Team Coordinator - Data Team coordinates marketing and data-related requests between Commercial, Data Teams and Operational teams, translating business requirements into clear actions for technical teams. The role manages Data Team workflow in line with agreed SLAs and prioritises requests according to business needs. It also ensures accurate and timely maintenance of pricing, promotions, item details and recipes across key SSP systems, including POS, Kiosk and OAT, while supporting till testing, new unit openings and Commercial requests to ensure readiness before go-live. Through strong data integrity, accessibility and alignment across the teams, the role helps improve operational efficiency and business value. What you’ll be doing:

• Manage and prioritise marketing and data-related requests across SSP own and franchise brands, ensuring work is completed accurately and in line with agreed SLAs, for example price changes, promotion updates and new item requests.
• Collect, validate and translate data from Marketing, Commercial, NPD, Trade and Operational teams into clear formats for Data Teams, such as item setup, recipe data and campaign templates.
• Coordinate system setup, till configuration, testing and go-live support for campaigns, new units and operational changes, including till checks, menu visibility and launch readiness.
• Investigate and resolve data, system and unit-related issues in collaboration with Service Desk, Operations, Commercial, NPD, Data Teams and 3rd parties, for example pricing errors, missing items or promotion issues.
• Administer relevant platforms to support workflow tracking, campaign setup and colleague discount activity, including service management platform, workflow system and loyalty and promotion platform where required.
• Own, review and continuously improve data request forms and templates to ensure sufficient and accurate information is collected from the business as requirements, processes and systems change.
• Support process consistency and knowledge sharing by providing guidance and training to Brand Managers, Executives and wider stakeholders, such as request templates, data submission requirements and system processes.

• Ability to prioritise business requests in line with SLAs and Data Team capacity.
• Strong attention to detail and a high level of accuracy when maintaining pricing, promotions, item details, recipe data and other business-critical information.
• Strong organisational, communication and stakeholder management skills, with the ability to manage multiple requests, follow up actions and keep stakeholders informed.
• Proficient in Microsoft Office, particularly Excel, with the ability to work confidently with data, templates, trackers and reporting information.
• Able to support process consistency, knowledge sharing and user guidance by explaining data submission requirements, templates and system processes clearly.
• Self-motivated, proactive and solution-focused, with a calm and positive approach when managing competing deadlines, operational issues and business change.

• Employee discounts across our brands
• Friends and Family Discount App
• Award-winning training, apprenticeships and development programmes
• Health and wellbeing support
• Hybrid working with flexibility to support work-life balance
• An inclusive and diverse workplace, with employee networks and communities

Ready to join us? If you’re excited by the opportunity to shape commercial performance in a key market, work closely with senior leaders and turn insight into action, we’d love to hear from you.

Start the best part of the journey with us.

At SSP, we value diversity and are committed to building a team that reflects a wide range of backgrounds, skills and perspectives., Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK. Flexible Scheduling: To accommodate various lifestyles, we are promoting work-life balance Free Meal and Parking while on shifts Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme Help@Hand App: from shopping discounts, GP appointments, 24/7 helpline to financial and wellbeing support for you and your loved ones Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave Culture: We value diversity and inclusion at SSP, and we have a variety of colleague networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more. Activities: Barista Competition, Millie’s Cookies Ice off Challenge, Superstars Recognition Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more

At SSP, we’re passionate about creating places people want to be - whether that’s for our customers, our partners or our colleagues.When you join us, you’ll be part of a business where commercial thinking, collaboration and ownership really matter, and where your work can make a visible difference., We Are Food Travel Experts

SSP is a leading operator of food and beverage concessions in travel locations, operating restaurants, bars, cafés, food courts, lounges and convenience stores in airports, train stations, motorway service stations and other leisure locations. We are present in nearly 40 countries around the world, and we run more than 550 international, national and local owned and franchised brands across approximately 2,600 units.

Our purpose is to be the best part of the journey. From providing rewarding and fulfilling career journeys for our 37,000 colleagues worldwide to providing great experiences for our customers as they travel, this ethos drives the culture of SSP.

Be you. That’s how we like it.

Great food and drink are diverse by nature. Our food is authentic, creates great experiences and brings people together. The same goes for our DE&I (Diversity, Equity and Inclusion) strategy at SSP. By empowering our colleagues and celebrating our differences, we create great experiences for our people and help them thrive as one global team.

Bring your appetite for opportunity!

Learning is a constant adventure, and we’re passionate about supporting all of our colleagues in their development. From accredited apprenticeships to senior management training, we have a range of pathways and programmes dedicated to your growth. And with our online academy full of resources, you can learn your way.

Benefits of joining SSP:

At SSP, we don’t just offer jobs; we provide dynamic career opportunities with a host of benefits