Outside Product Support

The Product Support Representative is responsible for both expanding Parts and Service sales and acting as a liaison between the customer, manufacturer and dealership in order to resolve problems and provide superior support for new and existing customers.

Essential Duties:

• Developing and implementing new strategies to grow revenue in the Parts and Service departments
• Prospecting for new clients and reporting on business opportunities
• Establishing new accounts from target account list
• Assisting in developing and promoting new product lines
• Serving as “point of contact” for customer complaints - taking ownership of customers’ issues by coordinating the dealerships and manufacturer’s resources for resolution.

• Strong interpersonal and communication skills
• Ability to develop and maintain customer relationships
• Minimum of three years of automotive/heavy-duty parts counter sales experience, outside parts sales experience, or service technical support experience
• Ability to develop and execute an account-based marketing strategy
• Proficiency in Microsoft Word and Excel, * Customer Focus - Building strong customer relationships and delivering customer-centric solutions
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Decision quality - Making good and timely decisions that keep the organization moving forward

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Flexible spending account

• Life insurance, Career Paths

  Network of 30 Dealerships

  Disability Insurance

  Paid Time Off (2wks 1st year)

  Nextran Paid Life Insurance