Regional Product Support Manager

Responsible for profitability of region, with heavy influence on parts, service, and customer relationships. Works closely with

responsible department managers to ensure all company policies are being upheld while maintaining profitability based on

approved revenue and expense budgets.

Key Job Activities:

• Advises and provides recommendations to Vice President of Product Support with respect to the best interests of the Parts Department, Service Department, and PSSR’s.
• Presents to Parts, Service, and PSSR’s reasonable annual objectives for their respective Departments - company goals as well as individual department goals.
• Ensures authorized policies and procedures are carried out by Product Support Departments.
• Responsible for Product Support Departments achieving profitability and KPI metrics.
• In conjunction with Vice President of Product Support and the Corporate Resource Group, mentor Parts and Service Managers within the region.
• Analyze and provide recommendations regarding market pricing in relation to labor and wage rates.
• Manages and directs PSSR’s within region.
• In conjunction with Vice President of Product Support, analyze and establish proper PSSR coverage for the region.
• Makes recommendations for changes to policies and procedures to grow product support sales volume and income contribution.
• Work with Corporate Operations Department Managers to ensure continuity and to address specific regional needs.
• Regularly communicates with corporate resources to address market needs and maximize business opportunities.
• Initiates necessary action to ensure proper training support for Product Support Departments.
• Interfaces with manufacturer district representatives to improve revenue and recovery rates and evaluates business opportunities.
• Partners and interfaces with sales department (new, rental, and used) personnel to coordinate and assist in the sales effort.
• Maintains a balance between customer, warranty, and internal revenue.
• Collaborate with Corporate Warranty Department to ensure proper adherence to the warranty process and recovery of warranty dollars.
• Ensures target gross and net operating profits are achieved by each department in assigned region.
• Assist with onboarding of additional lines of equipment or changes in present lines.
• Evaluates performance and expenses of each manager.
• Budgets and makes recommendations regarding manager compensation.
• Monitors regional performance through Power BI , CDK, and other available management tools.
• Participates in industry related functions as necessary., * Responsible for assisting Vice President of Product Support in all planning discussions and execution within region.
• Assist in identifying and developing all customers in the Roads and Aggregate area of responsibility.
• Build relationships with both internal and external customers in territory.

• Attend manufacture support training classes and industry association functions. *

• Support Internal training classes as needed.

Do you have experience in Productivity software?, Do you have a High school diploma or GED?, * Minimum Education: High School Diploma, Preferred a Four-year college or Two-year technical degree.

• Minimum Experience: 5-year minimum Heavy Equipment Management / Product Support role
• Must be Proficient in Microsoft Office products (Power Point, Excel & Word)
• Must have dealer Parts and Service operations experience

Pulled from the full job description

• AD&D insurance
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Employee assistance program, * Health
• Vision
• Dental
• 401K with Company Match
• 100K Employer paid AD&D
• Supplemental Life
• PTO accruing on start date
• Sick Time
• Bereavement
• Short Term and Long Term Disability
• EAP Program
• Training and Advancement Oppurtunities