Senior Manager - Change Management

About UsAt Kuoni Tumlare, we design and deliver exceptional travel experiences through a comprehensive portfolio of destination management solutions.With over 100 years of experience, we serve a global network of partners by offering series tours, educational trips, MICE events, and more.For a new platform that will replace our 4 legacy enterprise systems we are looking for Business Analysts to join our Agile teams.The JobWe are seeking a Senior Manager - Change Management to lead and drive change initiatives supporting the implementation of a new enterprise system across our global travel organization.This role will be responsible for designing and executing end?to?end change strategies that ensure successful adoption, minimal disruption, and sustained business impact.The role requires close collaboration with business leaders, project teams, regional stakeholders, and functional experts to embed change effectively across diverse markets and cultures.A key aspect of this role is leveraging AI tools and insights to accelerate change adoption, enhance engagement, and improve decision?making.This role is a 2?year contract, possibly extending to 3?years.Key ResponsibilitiesChange Strategy & PlanningDevelop and execute a comprehensive change management strategy aligned with project goals and business prioritiesDefine success metrics, adoption KPIs, and change governance frameworksIntegrate change plans with project timelines and implementation milestonesStakeholder ManagementConduct stakeholder analysis to identify impacted groups, influence levels, and engagement strategiesBuild strong relationships with senior leaders, regional teams, and functional stakeholdersCoach leaders to effectively sponsor and role?model changeChange Impact & ReadinessAssess change impacts across processes, roles, systems, and behaviorsConduct organizational readiness assessments and define mitigation actionsIdentify resistance points and design targeted interventionsCommunication & EngagementDesign and deliver a structured communication strategy across global audiencesDevelop compelling messaging tailored to different stakeholder groupsPartner with Global Head - Corporate Communications, Kuoni Tumlare to ensure consistency and reachTraining & Capability BuildingDefine training strategy, curriculum, and learning journeys aligned to system implementationCoordinate with Head of Training DMC Europe, SMEs, and regional leads to deliver training programsEnsure training effectiveness through feedback loops and adoption metricsAdoption & SustainmentMonitor adoption through data insights, user feedback, and performance metricsDesign reinforcement mechanisms including nudges, leadership engagement, and recognitionEnsure sustained behavioral change post?implementationAI?Enabled Change AccelerationAdvise on and deploy AI tools to enhance change activities (e.g., personalized communications, chatbots for user support, sentiment analysis, learning recommendations)Use AI?driven insights to track engagement, predict resistance, and tailor interventionsPartner with digital/IT teams to integrate AI capabilities into the change ecosystemKey RequirementsEnglish - fluent (written & spoken)15+ years of experience in change management, organizational development, or transformation rolesProven experience leading large?scale system implementations (preferably in global or matrixed environments)Strong expertise in change methodologies (e.g., Prosci, Kotter, ADKAR)Demonstrated ability to manage stakeholders across cultures and geographiesExperience designing and delivering communication and training strategies at scaleFamiliarity with AI tools and digital platforms that support change and learningExcellent facilitation, storytelling, and influencing skillsPreferred QualificationsExperience in the travel, hospitality, or service industryCertification in change management methodologiesExposure to AI?enabled transformation initiativesAbility to work in fast?paced, ambiguous environmentsWhat We OfferGlobal Brand: Opportunity to work in an international environmentStability: 100 Years at the top of our field and still pushing into new territoryProgression: We reward high performers and look to promote key talent internallyLearning and Development opportunities for growth and UpskillingA Supportive Management Culture and autonomous working environmentCompany Wide Bonus SchemeDedicated Employee Engagement ActivitiesFlexible & Hybrid WorkingAnnual Awards and Recognition for high PerformersFriendly and Collaborative work environment#J-*****-Ljbffr

15+ years of experience in change management, organizational development, or transformation roles Proven experience leading large?scale system implementations (preferably in global or matrixed environments) Strong expertise in change methodologies (e.g., Prosci, Kotter, ADKAR) Demonstrated ability to manage stakeholders across cultures and geographies Experience designing and delivering communication and training strategies at scale Familiarity with AI tools and digital platforms that support change and learning Excellent facilitation, storytelling, and influencing skills Preferred Qualifications Experience in the travel, hospitality, or service industry Certification in change management methodologies Exposure to AI?enabled transformation initiatives Ability to work in fast?paced, ambiguous environments

Global Brand: Opportunity to work in an international environment Stability: 100 Years at the top of our field and still pushing into new territory Progression: We reward high performers and look to promote key talent internally Learning and Development opportunities for growth and Upskilling A Supportive Management Culture and autonomous working environment Company Wide Bonus Scheme Dedicated Employee Engagement Activities Flexible & Hybrid Working Annual Awards and Recognition for high Performers Friendly and Collaborative work environment #J-*****-Ljbffr

At Kuoni Tumlare, we design and deliver exceptional travel experiences through a comprehensive portfolio of destination management solutions.