Junior IT & AI Support Engineer

You’ll provide first-line IT support across the business, troubleshooting hardware, software and network issues, and setting up and maintaining laptops, desktops, mobile devices and peripherals. You’ll support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Intune), create and manage user accounts, permissions and access requests, install software and carry out routine maintenance, and maintain IT documentation and asset registers. The role also involves supporting cybersecurity initiatives and device security, liaising with third-party IT suppliers, assisting with IT procurement and equipment deployment, and supporting business continuity and disaster recovery activities., Alongside core IT support, you’ll get involved in researching and evaluating emerging AI technologies, assisting with the implementation and testing of AI solutions, and supporting workflow automation projects. You’ll create user guides and training documentation, help colleagues adopt new technologies, and keep up to date with the latest developments in AI, identifying opportunities for continuous improvement along the way.

We’re looking for enthusiasm, curiosity and a genuine passion for technology. You may be a recent graduate in Computing, Computer Science, IT or a related discipline, or someone with 1-2 years’ experience in an IT Support or Helpdesk role. You’ll be interested in Artificial Intelligence and emerging technologies, and friendly, approachable and confident communicating with colleagues at all levels., Ideally you’ll have knowledge of Microsoft Windows, Microsoft 365, Microsoft Entra ID (Azure AD) or Active Directory, and Microsoft Intune, along with basic networking principles. Experience with PowerShell or Python, Microsoft Power Platform, Google Workspace or Google Cloud Platform, and AI tools such as Microsoft Copilot, ChatGPT or Perplexity would all be advantageous, as would familiarity with the Linux command line. Don’t worry if you haven’t worked with every technology listed if you’re technically curious, enjoy learning and have a positive attitude, we’d love to hear from you.

Launch your IT career at the forefront of engineering, sustainability and Artificial Intelligence.

Are you a Computer Science, Computing or IT graduate looking for more than a standard helpdesk role? This is an outstanding opportunity to build your career with an internationally respected engineering consultancy, working on real AI projects, not just resetting passwords.

About the Company

Our client is recognised for developing innovative, sustainable engineering solutions that help organisations improve performance while reducing environmental impact. Their work combines world-class engineering, advanced simulation and high-performance computing (HPC) to solve complex technical challenges across a range of industries. Working closely with an experienced Head of IT, you’ll join a small, collaborative team with genuine exposure to enterprise IT infrastructure, cloud technologies, cybersecurity and AI implementation projects that will help shape the future of the business.