Technical Service Engineer

Comunidad de Madrid

Madrid, Spain

11 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience required

8 years minimum

Working hours

Regular working hours

Languages

Italian, Dutch, English, Spanish, French, German

Job source

Data Analysis Office Suite

Responsible for after-sales customer service technical Q&A in overseas regions, remote troubleshooting, traveling to solve problems on site when necessary.
Collecting and analyzing early product launch problems, batch problems, major quality problems, and giving attribution analysis of materials, design, R&D, process, etc. in conjunction with the first site.
Writing after-sales standard FAQ documents (for internal and external customers), maintenance manuals, technical support manuals, product quality problem program notification, etc.
Responsible for overseas important channels, agents, ODM customers and other important customers new product launch training, thematic technical training, remote and on-site training guidance.
Supporting overseas marketing and sales teams, providing relevant training to customers and pre-sales engineering staff to ensure smooth project implementation.
Assisting overseas sales team to handle various international after-sales emergencies, crisis events, complaints and quality incidents from a technical level.
Responsible for the training and upgrading of technical skills of newcomers from overseas and other members of the after-sales team.

Minimum qualifications include a Bachelor’s degree or higher and at least 8 years of experience in pre-sales, after-sales, technical support, field application engineering (FAE), or training roles. Preferred academic backgrounds are major in computer, communication, electronic engineering, automation, or other science and technology disciplines
Clear logical thinking, robust presentation skills, the ability to independently generate documents, and conduct training sessions.
Proficiency in office software, strong capabilities in data analysis and processing, as well as adeptness in document creation and presentation, are highly valued.
Willingness to engage in short-term travel as needed to support relevant projects is essential.
A positive and enthusiastic approach to work is desired, along with the capacity to make informed decisions, a strong sense of ownership, and being accountable for tasks.
Applying creativity to problem-solving is an important skillset. Being organized, accurate, and capable of multitasking is crucial.
Excellent written and verbal communication skills in English and Spanish is a must. Additional languages like German, French, Italian, Dutch are a considerable plus.
Demonstrated eagerness to learn new skills and develop within the company is appreciated.