Transition & Transformation Manager

We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.

Role Title: Transition & Transformation Manager Work mode: Hybrid, 2 days WFO/week Contract duration: 6 months Location: London Pay Rate: £803 per day all inc. (Inside IR35)

JOB DETAILS

Minimum years of experience: 10 years

Job Description:

Role Overview

We are seeking a Transition & Transformation Manager to lead the successful delivery of large-scale transition and transformation initiatives within a complex, multi-supplier environment.

This role will be accountable for end-to-end transition execution, operating model transformation, and embedding new ways of working, ensuring minimal disruption to business operations and measurable value realisation. You will act as a trusted partner to senior client stakeholders, providing leadership across strategy, mobilisation, execution, and adoption.

Key Responsibilities

1. Transition Delivery (Service Transition & Go-live) Lead planning and execution of transition activities across multiple waves, towers, and vendors Define and manage the transition strategy, plan, and governance framework Oversee knowledge transfer, service readiness, and BAU handover Ensure service continuity, operational readiness, and stabilisation (hypercare) Drive cross-functional alignment across client, incumbent, and delivery partners __________________

2. Transformation & Operating Model Change Define and implement Target Operating Model (TOM) aligned to business and IT strategy Drive transformation initiatives across process, tooling, organisation design, and service delivery model Identify opportunities for automation, optimisation, and service improvement Enable adoption of modern delivery approaches (eg Agile, Product-based delivery where relevant) Deliver measurable improvements across cost, efficiency, service quality, and customer experience __________________

3. Governance & Leadership Establish and lead Transition/Transformation Management Office (TMO) Define governance forums (eg SteerCo, Executive Reviews, Operational Boards) Own programme governance including RAID management, reporting, financial tracking, and KPIs Provide structured escalation, decision-making, and risk mitigation frameworks __________________

4. Stakeholder & Client Engagement Build strong relationships with CIO/CTO-level stakeholders and business leadership Act as the single point of accountability for transition and transformation delivery Facilitate decision-making, alignment, and issue resolution across stakeholders Provide advisory input on service strategy, transformation roadmap, and operating model __________________

5. Risk, Dependency & Performance Management Proactively identify and manage risks, issues, and interdependencies across workstreams Ensure delivery aligns with contractual commitments, SLAs, and regulatory requirements Monitor and report on programme performance, readiness, and outcomes __________________

6. Change Management & Adoption Lead organisational change management (OCM) initiatives to support transformation Drive communication, training, and stakeholder engagement plans Ensure business readiness and successful adoption of new processes and tools Track adoption metrics and benefits realisation against defined outcomes __________________

7. Service Integration & Continuous Improvement Operate within a SIAM/multi-supplier ecosystem, ensuring integrated delivery Align service performance across vendors and service towers Drive continuous service improvement (CSI) and innovation initiatives Strengthen governance, reporting, and operational control frameworks

Experience & Qualifications Essential Extensive experience delivering large-scale IT transition and transformation programmes Proven experience in multi-vendor/SIAM environments Strong track record of leading complex, cross-functional programmes Experience establishing and running PMO/TMO and governance frameworks Demonstrated ability to engage and influence senior stakeholders (C-level)

Desirable Experience within Insurance or Financial Services environments Experience in outsourcing, digital transformation, or cloud modernisation programmes Familiarity with ITIL, Agile, DevOps, or product-centric delivery models

If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.

Essential Extensive experience delivering large-scale IT transition and transformation programmes Proven experience in multi-vendor/SIAM environments Strong track record of leading complex, cross-functional programmes Experience establishing and running PMO/TMO and governance frameworks Demonstrated ability to engage and influence senior stakeholders (C-level)

Desirable Experience within Insurance or Financial Services environments Experience in outsourcing, digital transformation, or cloud modernisation programmes Familiarity with ITIL, Agile, DevOps, or product-centric delivery models