Senior Support Technician

Are you a seasoned IT professional with a passion for problem-solving and delivering exceptional customer service? We are seeking a dynamic Senior Support Technician to join a collaborative team that values technical expertise, independence, and a touch of humor. In this role, you’ll be the go-to expert resolving complex technical issues, supporting client infrastructure, and ensuring seamless technology operations across various environments. With opportunities for travel, flexible schedules, and career growth, this is your chance to make a real impact in a fast-paced, client-focused setting., Nail Technician / Manicurist $22-$38 an hour PS SALON & SPA Your Talent. Their Smile. A Career That Truly Matters. At PS Salon & Spa, we believe beauty has no age limit. With …

• 24 days ago

• Proven experience as a Senior Support Technician or similar role
• Strong troubleshooting and diagnostic skills across Windows client and server systems
• Expertise in administering and troubleshooting Microsoft 365 applications (OneDrive, Office, SharePoint)
• Hands-on experience with Microsoft Azure services (Intune, Virtual Machines, Backups, Azure Active Directory)
• Proficiency with firewalls such as Barracuda and SonicWall
• Ability to perform onsite hardware tasks: server setup, backup appliances, firewalls, switches
• Knowledge of legal software solutions (Juris, NetDocuments, Worldox)
• SQL instance and database troubleshooting
• Active Directory administration
• VPN client troubleshooting (Barracuda, NetExtender, Cato VPN)
• Softphone and Mitel software support
• Automation of routine tasks for efficiency

Nice to Have Skills:

• Experience with Microsoft SharePoint Server and network installation/management
• Familiarity with internet security and data privacy principles
• Previous experience working in legal or law firm environments
• Certification such as CompTIA A+ or Microsoft Certified IT Professional
• Ability to work independently as well as part of a team

Preferred Education and Experience:

• Degree in Computer Science, Information Technology, or related field
• Minimum of 3-5 years of relevant technical support experience
• Cloud management and migration experience highly favored

Other Requirements:

• Willingness to travel within the Akron area; travel with company vehicle preferred (reimbursement for personal vehicle use available)
• On-site presence required for hardware installations, troubleshooting, and client support
• Flexible Monday through Friday schedule; casual dress code with company logo shirts provided
• Excellent communication and organizational skills
• Ability to handle multiple priorities efficiently

• $22.00-38.00 per hour

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