Technology Support I

• Troubleshoot and monitor production application flows to ensure end-to-end application or infrastructure service delivery to support business operations, addressing anomalies using standard observability tools
• Use enterprise-authorized AI capabilities within the work environment to speed up incident triage and initial problem analysis (e.g., summarizing logs/symptoms into hypotheses), validating outputs and handling operational data according to sensitivity and security requirements
• Assist in the improvement of operational stability and availability through participation in problem management
• Identify and document basic issues and potential solutions and support the management of incidents, problems, and changes in technology applications or infrastructure, escalating in compliance with firm policy and processes
• Apply reuse-first, AI-assisted practices within operational stability routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations

• Formal training or certification on software engineering concepts and 1+ years applied experience
• 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
• Working knowledge of using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity
• Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations
• Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud

Preferred qualifications, capabilities, and skills

• Knowledge of one or more general purpose programming languages or automation scripting
• AWS Cloud Practitioner
• Knowledge of KDB or other non-SQL databases
• Knowledge of Grafana/Splunk
• Knowledge with Control-M and Autosys Scheduler

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

If you are excited about shaping the future of technology and driving significant business impact in financial services, we are looking for people just like you. Join our team and help us develop game-changing, high-quality solutions., JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.