IT Service Desk Engineer

You will support a varied client base, take ownership of technical issues and work across Microsoft 365, Azure, Windows, networking, servers and cloud services.

This role is suitable for someone building their IT career, as well as an established Service Desk Technician looking for greater variety and technical exposure.

About Computer2Cloud

c2c provides managed IT support and cloud technology solutions to businesses across a wide range of industries.

We combine strong technical knowledge with a personal, customer-focused approach. Our aim is not simply to close tickets, but to provide reliable support that makes a genuine difference to our clients.

What you will be doing

• Providing technical support by telephone, email and remote support tools
• Troubleshooting hardware, software, Microsoft 365 and networking issues
• Managing user accounts, access, permissions and password requests
• Investigating faults across desktops, laptops, servers and cloud services
• Taking ownership of tickets from initial contact through to resolution
• Keeping clients informed with clear and professional updates
• Escalating complex issues with accurate information
• Supporting backup, security and connectivity troubleshooting
• Maintaining detailed ticket notes and technical documentation
• Working closely with senior engineers and the wider service team

Technologies you may work with

• Windows 10 and Windows 11
• Windows Server
• Microsoft 365
• Microsoft Azure
• Active Directory and Microsoft Entra ID
• DNS, DHCP and Group Policy
• Backup and recovery platforms
• Networking, switches, subnets, LAN and WAN
• Remote monitoring and management tools
• IT service management and ticketing systems

You do not need to be an expert in every area. We are interested in your ability to investigate problems, communicate clearly and continue developing your technical knowledge.

• At least one year of experience in an IT support, helpdesk or service desk role
• Strong troubleshooting and problem-solving skills
• The confidence to take ownership of technical issues
• Clear written and verbal communication
• A professional and customer-focused approach
• Strong organisation and attention to detail
• The ability to manage several priorities effectively
• A positive attitude and willingness to support colleagues
• The ability to work independently and as part of a team

Previous experience within a managed service provider would be beneficial, but it is not essential.

A full, clean UK driving licence and access to a suitable vehicle insured for business use are required. Business mileage will be paid at the applicable HMRC rate., * IT: 1 year (preferred)

• Customer service: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Pulled from the full job description

• Employee discount
• Company pension
• Company events
• On-site parking, * Work with a broad range of clients, systems and technologies
• Gain greater technical variety than a traditional internal IT role
• Join a supportive and collaborative team
• Take genuine ownership of client issues
• Learn from experienced engineers
• Develop your skills and progress your IT career
• Make a visible contribution within a growing business

This is an opportunity to join a company where good service, technical ability and personal development are taken seriously.

Apply

Please submit your CV along with a brief introduction explaining your experience and why you would like to join computer2cloud.

Job Types: Full-time, Permanent

Pay: From £25,000.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• On-site parking