Technical Support Technician I

• Provide first-level technical support via phone, email, and ticketing system
• Troubleshoot issues with computers, applications, hardware, and software
• Assist users by explaining solutions in a clear, easy-to-understand way
• Document incidents, requests, and resolutions in the ITSM system
• Escalate more complex issues when appropriate
• Follow up to ensure issues are fully resolved
• Create simple “how-to” guides for end users
• Collaborate with team members to improve service and processes

• High school diploma or general education degree (GED); and one to two years (1-2) related experience and/or training; or equivelant combination of education and experience
• Passion for helping others and delivering excellent customer service
• Strong communication skills with both technical and non-technical users
• Basic troubleshooting knowledge of computers and common software
• Organized and able to manage multiple requests
• Eagerness to learn and grow in a technical environment
• Basic knowledge of computers, software applications, and common troubleshooting steps

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance

• Flexible spending account, If you enjoy solving problems, helping people, and working in a collaborative environment, we’d love to meet you. Why Work For Us?

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Health savings account (HSA)
• Flexible spending account (FSA)
• Paid time off
• Employee assistance program