IT Support Specialist II

Provides technical support and assistance to end-users in resolving hardware and software issues. Installs, configures, and troubleshoots computer systems, networks, printers, and other IT equipment. Assists in the implementation and maintenance of IT infrastructure, including servers, databases, and security systems. Collaborates with IT team members to develop and implement IT solutions and improvements. May also provide training and documentation to end-users on IT systems and procedures. Requires strong technical skills, problem-solving abilities, and excellent customer service skills. Responsibilities:

• Provides second-level technical support for end-users across hardware, software, and network systems.
• Installs, configures, and maintains desktops, laptops, printers, and mobile devices.
• Troubleshoots issues with operating systems, applications, and peripheral equipment.
• Assists in the maintenance and monitoring of IT infrastructure, including servers and security systems.
• Collaborates with IT team members on technology upgrades and system improvements.
• Documents technical procedures and provides training to users on IT systems and best practices.
• Escalates complex issues to senior IT staff as needed, ensuring timely resolution.
• Participates in system rollouts, migrations, and hardware refresh projects.
• Maintains user accounts, permissions, and access control systems.
• Delivers high-quality customer service and technical support in person and remotely.

Do you have experience in Peripheral hardware support?, Do you have a Bachelor’s degree?, * Bachelor’s degree (BA/BS) in Information Technology, Computer Science, or related field and (2) two or more years of relevant experience required, or equivalent combination of education and experience to include:

• 2-4 years of experience in IT support or a help desk environment.
• Proficiency with Windows and macOS operating systems, Microsoft Office 365, and common business applications.
• Experience with installation, configuration, and troubleshooting of hardware, software, and peripheral devices.
• Basic understanding of networking, server environments, and security tools.
• Familiarity with ticketing systems, remote support tools, and IT documentation practices.
• Industry certifications such as CompTIA A+, Network+, or Microsoft Certified (preferred).
• Strong analytical, diagnostic, and customer service skills.
• Ability to manage multiple support requests efficiently and professionally.
• Willingness to stay current with emerging technologies and support standards.

3.33.3 out of 5 stars 800 South Santa Anita Avenue, Arcadia, CA 91006 $27.90 - $34.91 an hour, Pulled from the full job description

• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance, * The initial compensation for this position ranges from $27.90 to $34.31 per hour; depending on experience, location, and internal equity considerations.
• 7.5% Bilingual Differential for qualified positions

Benefits We Offer

• Benefits Eligibility starts on day ONE
• We provide a robust benefits package which includes medical, dental, vision, See our Benefits Page HERE.
• 401K Employer Match up to 4%
• Competitive Time Off Plans