Technical Support Supervisor

InPost is one of Europe’s fastest-growing parcel delivery networks, and our Automated Parcel Machines or APMs are at the heart of what we do. As Technical Support Supervisor, you’ll be the engine room of our Technical Support team, a senior technical voice who keeps the team moving, standards high, and the APM network running smoothly.

Reporting directly to the Technical Support Manager, you’ll sit between hands-on engineering and team leadership. You’ll be the first point of escalation for your team, a mentor to the engineers around you, and the person who steps up to own the function when the manager is away. This is a role for someone who still loves solving complex technical problems but is ready to start building something bigger, a team, a process, and a career in leadership.

What you’ll be doing:

• Act as the first point of escalation for the Technical Support Engineer team, ensuring complex issues are resolved efficiently and in line with SLA targets.

• Deputise for the Technical Support Manager when required, including managing team operations, reporting, and stakeholder communications.

• Provide day-to-day guidance, support, and mentorship to a team of Technical Support Engineers, helping them develop their skills and confidence.

• Monitor and analyse APM logs using Grafana, Zabbix, Kibana, and Elasticsearch to identify trends, recurring faults, and emerging risks.

• Write, edit, and maintain SQL scripts to extract data, support root cause analysis, and build automated reporting solutions.

• Contribute to weekly and ad-hoc reporting on APM performance, callout trends, and incident root causes.

• Lead and contribute to the creation and maintenance of technical documentation, ensuring it remains accurate and accessible.

• Support the onboarding and training of new team members and external stakeholders on APM operations and tooling.

• Collaborate with R&D teams in the UK and Poland to feedback on recurring issues and contribute to the development of smarter, longer-term solutions.

• Stay ahead of upcoming software, hardware, and firmware changes, ensuring the team is prepared and changes are implemented smoothly., Commute with ease! Purchase an annual season ticket, expense it through our InPost expenses procedure, and enjoy a more affordable interest free repayment over the year.

We’re looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today’s stuff done, whilst building for the future. We’re looking for people with drive and natural curiosity - who want to do things differently. And do them brilliantly.

We’d be particularly excited to hear from you if:

We’re looking for a naturally curious, driven engineer who’s ready to take the next step. Someone who still gets a kick out of solving hard technical problems, but who also wants to grow people and processes around them. You’ll need the confidence to lead when it counts, and the humility to keep learning.

· Several years of experience in a technical support or IT engineering environment, with some exposure to leading or mentoring others.

· Strong working knowledge of SQL and experience with monitoring and observability tools such as Kibana, Elasticsearch, Grafana, or Zabbix.

· Solid understanding of Linux, cloud administration, and JavaScript or similar scripting would be beneficial.

· A genuine passion for electrical and mechanical engineering and how systems interconnect.

· Excellent communication skills and able to translate complex technical issues for non-technical audiences and build strong relationships across cultures and locations.

· A solutions-focused mindset with the ability to stay calm, prioritise effectively, and drive resolution under pressure.

· Strong documentation skills and attention to detail.

· Proficiency in Microsoft Excel, Word, and PowerPoint for reporting and presentations.

Elasticsearch & Kibana, SQL, Linux, JavaScript, cloud administration, ITIL awareness (Incident and Problem Management).Technical skills

InPost UK Offices · Network · Hemel Hempstead Office · Hybrid

At InPost we hire awesome people who aren’t afraid to bring ideas to the table, to make mistakes, and challenge the norm!

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for a Technical Support Supervisor to join our Network Health team!

Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.

At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition - we collaborate, innovate, support each other, and leave egos at the door.