Technology Support Specialist

Information Technology Services (ITS) at the MCCCD is seeking a dedicated Technology Support Specialist to join our Customer Care team at the District Office. This position delivers critical, on-site customer and computer endpoint support, ensuring exceptional service delivery in a dynamic help desk environment. On a regular basis, you will troubleshoot hardware and software issues, resolve technical requests, and assist with device provisioning. This role offers a tremendous opportunity to leverage your existing desktop support skills while gaining hands-on experience with enterprise endpoint management systems such as MECM, Intune, and JAMF., 30% - Endpoint Management and Escalation Resolution

• Provides specialized support for desktop (Windows and MacOS) and audiovisual systems; responds to requests or helpdesk tickets.
• Receives escalated issues or challenges not resolved at the Technology Support Technician level. Identifies technical challenges and optional or alternative troubleshooting techniques, relying on prior experience and technical knowledge.
• Confirms the validity of elevated problems and known solutions.

20% - Advanced Systems Troubleshooting and Deployment

• Performs advanced troubleshooting and repair of systems and devices. Assists users with hardware and specialized software applications.
• Prioritizes the troubleshooting process and manages time; elevates more complex issues.
• Assists with basic user access and troubleshoots internet issues.

20% - Asset Tracking, Media Projects, and Records Management

• Maintains system inventory, documentation, storage, and equipment security; orders parts as required.
• Tracks requests, maintains logs, and ensures closure. Develops and maintains databases, creates user documentation, and updates procedures.
• Participates in audiovisual and graphics projects and provides sound and video for events.

10% - District Office Refresh Lifecycle Operations

• Participates in the regulatory refresh of District Office Desktop and AV systems to ensure compliance, proper decommissioning, and successful deployment of modern hardware standards across the environment.

10% - Operational Compliance and Team Oversight

• Adheres to applicable policies and procedures.
• Trains, schedules, and oversees the work of student assistants.

10% Performs related duties as assigned., The selected candidate will need to reside in the Phoenix area or relocate within an agreed upon timeframe

This role may involve after hours work and non-regular business hours

May be required to sit for a prolonged period of time; viewing a computer monitor

May be required to present in large meetings and sponsored events, Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment (must include number of hours worked)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

High School Diploma or GED and three (3) years of experience with desktop user support or technical support for equipment, networks, systems, telecommunications, or technology security, appropriate to the assignment.

There is no substitution or equivalency allowable for the High School Diploma or GED.

OR

An equivalent combination of the conferred degree, education, certification and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered., 1. Experience with endpoint management systems (preferably MECM/Intune and/or JAMF)

1. Experience working in IT, preferably in a higher education environment
2. IT Related Certifications
3. Associate’s Degree (or above) from an accredited institution
4. One year of full-time relevant MCCCD experience during the previous two years

life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b), Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees’ and their families’ health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services
• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world.

We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we’re changing college.

We don’t just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.