ServiceNow CMDB Technical Architect (Mid-Level)

In this role, you will lead the architecture and implementation of CMDB and core ServiceNow modules, ensuring accurate configuration data, platform scalability, and secure integration across mission-critical systems. You will work closely with stakeholders and technical teams to deliver high-impact solutions that strengthen IT operations and visibility across the enterprise., * Lead the design, architecture, and governance of the ServiceNow CMDB

• Define and implement best practices for data modeling, discovery, and service mapping
• Architect and support ServiceNow ITSM and ITOM module implementations
• Ensure data integrity, normalization, and lifecycle management across configuration items
• Collaborate with stakeholders to translate business and operational requirements into scalable technical solutions
• Oversee integrations between ServiceNow and enterprise systems such as AWS, monitoring tools, and incident platforms
• Support platform optimization, automation, and performance improvements
• Provide technical leadership and guidance to development and engineering teams
• Ensure alignment with federal security, compliance, and DevSecOps standards
• Maintain documentation for architecture, configurations, and operational processes

Schedule & Shift Details

• Full-time (40 hours/week)
• Hybrid role with on-site support in Washington, D.C. as required, * Lead architecture for mission-critical ServiceNow environments supporting federal programs
• Work with modern tools and enterprise-scale platforms across cloud and IT operations
• Collaborate with high-performing technical teams in a secure, mission-driven environment
• Opportunity to influence enterprise architecture and long-term platform strategy

• U.S. Citizenship required
• Public Trust clearance required or higher

Minimum of 5-8 years of experience with:

• ServiceNow platform development and architecture
• ServiceNow Configuration Management Database (CMDB) design and administration
• ServiceNow IT Service Management (ITSM)
• ServiceNow IT Operations Management (ITOM)

Preferred experience includes:

• Cloud environments such as AWS
• Monitoring and observability tools (e.g., Splunk, Dynatrace)
• Identity and access management solutions (e.g., Okta)
• Incident and alerting platforms (e.g., PagerDuty)
• Database technologies such as PostgreSQL
• Exposure to AI/automation capabilities within enterprise platforms
• Strong understanding of system integrations, APIs, and data flows
• Experience working in Agile and DevSecOps environments