ServiceNow Architect (AI + CSDM + Automation)

• Design scalable ServiceNow solutions aligned to enterprise architecture goals
• Lead implementation of ITSM, ITOM, ITAM, SPM, CMDB, and automation capabilities
• Architect CSDM-based service models and CMDB structures
• Implement ServiceNow AI capabilities, predictive intelligence, and virtual agents
• Automate workflows and improve operational efficiency
• Define platform governance, integrations, and development standards
• Support roadmap planning and platform maturity assessments
• Integrate ServiceNow with enterprise systems and cloud environments

Bachelor’s with 12+ years of infrastructure/cloud engineering experience (or commensurate experience), * 8-12+ years of ServiceNow experience

• Expertise in ServiceNow platform architecture
• Strong understanding of the CSDM framework
• Experience in CMDB design and governance
• Proficiency in workflow automation
• Experience with ServiceNow AI and NowAssist
• Hands-on expertise with Integration Hub and APIs
• Knowledge of ITIL processes
• Experience in JavaScript development
• ITOM discovery and automation

Preferred Skills and Experience:

• Certified Technical Architect (CTA) preferred
• Certified Application Developer
• Certified Implementation Specialist
• ITIL Foundation

Clearance Required: Must have an active Secret clearance and be able to attain DEA suitability

USD $220,000.00 - USD $235,000.00 /Yr.