Full Stack Development

One Touch Resolutions: Ensure all customers are assisted in the fewest number of interactions with the overall goal being one-touch.

• Satisfaction Survey: Working with managers to meet the satisfaction survey goal at or above group average.

• Phone Calls: Answering customer calls and assisting with any scenario presented.

• Emails: Answering customer emails within 24hrs and assisting with any scenario presented.

• Warranty Orders: Warranty issues should be resolved by supplying the customer with the fewest items necessary to resolve the issue.

• Return Merchandise Authorization: RMAs should be created for orders between 1-90 days old when a customer needs to return an item for various reasons.

• Capture inbound sales when appropriate.

Additional Duties:

• Demonstrate excellent customer service skills in resolving customer complaints and questions.

• Practice and ensure compliance with company policies and procedures.

• Thoroughly understand the Customer Relations manual.

• Maintain a professional and positive attitude.

• Web Chats: Engaging with web customers within 10 seconds of the request and assisting with any scenario presented.

Positivity Communication Inbound Sales Microsoft 365 Detail Oriented Professionalism Time Management Customer Service Microsoft Outlook, Verbal Communication Skills Customer Complaint Resolution Customer Relationship Management Return Merchandise Authorization, 2+ years’ meaningful work experience preferred.

• Strong written and verbal communication skills with ability to communicate across all levels of the organization.

• Ability to identify business critical issues quickly and navigate priorities based on last minute changes.

• Must be well organized, detail-oriented and have excellent time-management skills.

• Display a high level of integrity and professionalism.

• Ability to lead and empower individuals and teams.

• Proficient in Microsoft Office 365 Suite, especially Teams and Outlook.

• Ability to handle a fast-paced call center environment.

• Solid understanding or ability to learn Cisco Unified Intelligence Center program.

• Solid understanding or ability to learn Calabrio program.

• Ability to be flexible and adaptable as this position often requires multi-tasking., Verbal Communication Skills Customer Complaint Resolution Customer Relationship Management

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.