Full Stack Development

The CWB Representative role supports the CWB contact center by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment demonstrate attention to detail excel in communication and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experiences. In addition assisting with functions that include but is not limited to:

Responsibilities

• Provide superior customer experience via incoming telephone calls in a fast-paced automated high-volume contact center environment

• Assume ownership and timeliness in handling callers requests in an efficient accurate and professional manner

• Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations responding in a respectful accurate timely manner consistently meeting commitments

• Ability to navigate multiple systems and applications to research analyze and resolve requests inquiries

• Maintain performance and quality standards

• Analyze information to make appropriate decisions and solve problems while maintaining a positive phone experience

• Ability to learn the basic concepts of personal lines insurance principles and company products offered to our CWB customers

• Work collaboratively with team members and business partners to provide a positive customer experience for our caller

• Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm CST work overtime and weekends as needed

-Assist with special requests as needed

• Complete additional tasks and other projects/duties as assigned, Artificial Intelligence Business Transformation Personal Lines Insurance +0 Contact Center Representative TEKsystems

Columbia, SC*On-Site

Writing Empathy Operations Leadership Multitasking Communication Inbound Calls Team Oriented Accountability Outbound Calls Professionalism Problem Solving Customer Service Spanish Language Computer Literacy Customer Inquiries Quality Management Business Valuation Financial Services Full Stack Development Artificial Intelligence Business Transformation Administrative Functions +0 Login | JoinContact

Leadership Compassion Communication Accountability Outbound Calls Detail Oriented Professionalism Problem Solving Customer Service Telephone Skills Rapport Building, customer service experience, call center, insurance environment, voluntary benefits, Customer- focused mindset and dedication to providing exceptional service to employees

• Accepts accountability

• Outstanding effective and service focused communication skills both verbal and written, Compassion Communication Accountability Outbound Calls Detail Oriented Professionalism Problem Solving Customer Service Telephone Skills Rapport Building

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.