Technical Support - Command Center (Overnight)

As a Command Center Support Technician, you will provide real-time inbound phone support to field technicians. You will monitor site progress, troubleshoot technical issues, document site data, and escalate critical issues to ensure seamless deployment operations., * Technical Support: Answer inbound calls from field technicians to resolve setup and network issues.

• TroubleshootingEscalation: Research and resolve technical problems using internal databases; escalate high-priority issues to Project Managers and the PMO.
• Data Logging: Continuously track site progress, updates, and problem documentation in the R&R web portal.
• Monitoring: Track technician time on-site and ensure issues are resolved efficiently.

Do you have experience in Technical Proficiency?, Do you have a High school diploma or GED?, * Experience: 2+ years of Help Desk, Technical Support, or Call Center experience.

• Network Skills: Solid understanding of Layer 2 and Layer 3 network communications.
• Technical Systems: Practical knowledge of POS systems and proficiency with MS Operating Systems.
• Linux: Hands-on experience with Linux command line and remote Linux administration.
• Education: High school diploma or GED., * Sedentary office environment requiring extended periods of sitting, computer use, and phone communication. Moderate noise level.

Founded in 1997 as a packaging and logistics company, R&R Solutions has evolved into a client-focused solutions provider delivering the highest quality of services and support. R&R works with clients in developing and finding creative solutions to complex problems. As a Solution Concierge, R&R offers a wide range of services encompassing both technology and custom solutions. R&R has developed and deployed some of the largest technology solution offerings in the industry. The R&R client base ranges from Fortune 500 to up and coming start-up organizations.