IT Support Specialist - Full Time

At R&R Solutions, our internal IT team keeps our entire operation running smoothly. As an IT Support Specialist, you will be the go-to technical partner for our internal teams, ensuring our employees have the seamless hardware and software performance they need to drive our business forward.

This is a dynamic, agile environment where you will be a highly visible, critical teammate. You will work directly with our internal staff, collaborate with various IT functions, and solve a wide variety of daily technical challenges. If you are looking for a professional role where your technical skills directly impact company success and your growth is supported, you’ll fit right in.

The Day-to-Day Impact

• Internal Technical Support: Diagnose, troubleshoot, and resolve incoming hardware, software, and application support requests from R&R employees.
• CollaborationEscalation: Prioritize and track incidents in our database, managing the escalation of high-priority issues and working directly alongside our broader IT, network, and development functions to deploy solutions.
• Operational Advocacy: Maintain internal efficiency by following up on issues, analyzing support trends to report to department heads, and utilizing our internal knowledge base to keep company systems running smoothly.

• Technical Foundation: Strong working knowledge of Windows Operating Systems, MS Office Suite, web-based applications, and general networking principles.
• ExperienceCertifications: A High School Diploma/GED is required. Having 2+ years of help desk/technical support experience or a CompTIA A+ certification is highly preferred.
• CommunicationDrive: Exceptional verbal and written communication skills with a track record of delivering courteous, professional customer service.
• Agility: The organizational skill to manage changing priorities in a lean, fast-paced environment, along with the flexibility to occasionally handle rare evening or weekend support if a critical business need arises.

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance, * Hourly pay starting at $16/hr, increasing based on experience and performance
• Medical, Dental, Vision, and Supplemental Insurance
• Health Savings Account (HSA)
• Company Paid Life Insurance plan
• Paid Time Off (PTO) and 401(k) with company match after one year

Founded in 1997, in Gravette, AR, as a packaging and logistics company, R&R Solutions has evolved into a client-focused solutions provider delivering the highest quality of services and support. R&R works with clients in developing and finding innovative solutions to complex problems. As a Solution Concierge, R&R offers a wide range of services encompassing both technology and custom solutions. R&R has developed and deployed some of the largest technology solution offerings in the industry. The R&R client base ranges from Fortune 500 to up and coming start-up organizations.