IT Production Support Assistant

• Support production applications in IBM mainframe and midrange computing environments.
• Create, schedule, execute, monitor, and troubleshoot production jobs using Control-M.
• Support COBOL applications and promote source code, JCL, PROCS, and control statements using Endevor.
• Monitor production workloads and resolve job failures or production issues.
• Manage and update incident tickets using Cherwell or similar IT service management tools.
• Coordinate mainframe console operations, device assignments, and operator responses.
• Execute production jobs according to established schedules while maintaining operational standards.
• Prepare, review, and maintain operational and procedural documentation.
• Participate in knowledge-sharing sessions, team presentations, and collaborative training activities.
• Work in a fast-paced 24x7x365 production support environment with rotating shifts as required.

• High School Diploma or equivalent.
• 2+ years of IBM Mainframe Operations and Production Control experience within the last five years.
• Hands-on experience with Control-M for job scheduling, monitoring, ordering, holding, submitting, and cancelling production jobs.
• Experience using Endevor for source code management and promotion of COBOL programs, JCL, PROCS, and control statements.
• Experience working in a data center environment managing incidents using Cherwell or similar ticketing systems.
• Knowledge of COBOL production support, JCL, Mainframe PROCS, and production operations.
• Strong customer service, communication, organizational, and problem-solving skills.
• Ability to work independently and collaboratively in a production support environment.
• Preferred: Experience operating high-speed commercial printers (e.g., Canon varioPRINT 6220 TITAN MICR) for large-volume printing.
• Must be flexible to work day, swing, overnight, weekend, and holiday shifts in a hybrid 24x7x365 support environment.

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.