IT Operations Technician

Lewis James Professional

New Orleans, LA, United States

3 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Working hours

Regular working hours

Job source

lewisjamesprofessional.com

Tech stack

Microsoft Windows Issue Tracking Systems Networking Basics Network Monitoring Virtual Local Area Networks Computer Network Operations Peripherals Wireless Technologies

Job description

Provide advanced technical support and troubleshooting for desktop, branch, network, and operational technology issues escalated beyond first-level support.
Deliver executive-level technical assistance including device setup, remote access support, conferencing readiness, and rapid issue resolution.
Coordinate technology projects related to office expansions, renovations, infrastructure upgrades, equipment deployments, connectivity, and implementation planning.
Support network operations including wireless deployments, switch and firewall change coordination, VLAN and IP support, and circuit turn up assistance.
Lead endpoint deployment and lifecycle activities including imaging standards, configuration, encryption, deployment, returns, and secure disposal.
Utilize ticketing systems to manage support requests while maintaining accurate technical documentation, procedural records, and knowledge base materials.
Support branch technologies and peripherals including printers, scanners, telephony equipment, UPS devices, cameras, and connectivity hardware.
Identify operational risks, recurring issues, or security concerns and escalate appropriate bank leadership.

Requirements

High school diploma or equivalent required; associate degree, technical certification, or formal IT training preferred.
3-5 years of experience supporting distributed IT environments, infrastructure operations, endpoint support, or technical field services.
Strong experience supporting Microsoft Windows, Microsoft 365, printers, peripherals, and common business technologies.
Working knowledge of networking fundamentals including wireless technologies, switching concepts, VLAN coordination, IP configuration support, and network monitoring tools.
Experience developing or improving operational procedures, technical documentation, and support processes.
Strong organizational, troubleshooting, and communication skills with the ability to manage confidential information professionally.
Ability to work independently in fast-paced environments, support executive users, mentor junior staff, and manage high-priority technical issues.
Valid driver’s license with reliable transportation required; flexibility for travel and after-hours maintenance, deployments, and urgent support activities as needed.