IT Support Technician

Pioneer Production Services is hiring an IT Support Technician who will be primarily responsible for providing first-line Tier I/II end user support to our field and production offices. In this user-facing role, you will be troubleshooting and resolving a variety of technical issues related to hardware, software, and Windows operating systems as our local resource., * Provide Tier I/II technical support to end users by identifying, analyzing, and resolving hardware and software issues efficiently, including swapping out laptops and iPhones

• Take ownership of the entire IT support lifecycle as it relates to Tier I/II issues and tasks

• Identify, redirect, and escalate higher Tier support issues when applicable

• Maintain the IT inventory as it relates to assets located within your area of responsibility

• Configure/reconfigure and prepare workstations and iPhones/iPads for deployment

• Drilling rig and fracking visits; assist in the rig down/rig up of IT equipment

• Assist with end user onboarding/offboarding procedures

• Deploy and decommission end user workstations in compliance with the defined IT Equipment Lifecycle policy

• Maintain current knowledge of technology trends related to hardware, operating systems, and software solutions

• Maintain the health and security of end user computing equipment by reviewing, testing, and deploying software, operating system, and firmware updates

• Provide feedback to management on improvements for processes and programs which may not be optimal

• Assist with the management and maintenance of Active Directory users, security groups, and computer objects

In our fast-paced environment, the ideal candidate will have strong technical problem-solving abilities, a customer-focused mindset, outstanding communication skills, and possess a high level of curiosity and willingness to learn from a diverse group of professionals within the oil and gas industry. Must possess a friendly, positive, and professional attitude., * Problem Solving: Exercise excellent diagnostic and troubleshooting capabilities; anticipate issues before they become critical

• Knowledge: Absorb and assimilate relevant information quickly in a changing environment

• Time Management: Effectively prioritize workloads and meet deadlines

• Communication: Clearly convey technical information to users of varying skill levels

• Safety and Security: Follow safety procedures and report unsafe conditions

• Integrity: Maintain confidentiality with sensitive data and systems

QUALIFICATIONS:

• Strong verbal and written communication skills

• Exceptional attention to detail

• Demonstrates composure under pressure

• Ability to work in a fast-paced, collaborative environment

• Ability to travel as needed to remote job sites

• Must have a valid driver’s license

• Ability to work weekends and/or after hours when business needs arise

KNOWLEDGE AND SKILLS:

Advanced Knowledge of:

• Microsoft Office 365 Suite
• Windows 11 Operating Systems

Intermediate Knowledge of:

• Networking fundamentals and concepts
• Audio/Visual systems
• Virtualization fundamentals
• Network and information systems security concepts
• Virtual Private Networks (VPNs)
• Wireless networks
• Physical access control systems
• Active Directory, DNS, DHCP

EDUCATION AND/OR EXPERIENCE:

• Associate’s Degree in Computer Information Systems or related field OR
• 3+ years of progressive Tier I/II IT support experience in a corporate environment (oil & gas preferred)

CERTIFICATIONS (Preferred):

• CompTIA A+
• CompTIA Security+
• Microsoft MTA Operating Systems Fundamentals

PHYSICAL DEMANDS:

• Ability to lift and/or move up to 50 pounds

• Sufficient dexterity to assemble/repair computer hardware and peripherals

• Ability to sit or stand for extended periods