IT Help Desk Support Technician

• Customer Commitment: We prioritize and adapt to our customers’ needs, providing exceptional service that builds strong, trust-based relationships.
• Integrity: We uphold honesty and transparency in all actions, creating a trustworthy environment for clients and colleagues alike.
• Excellence through Continuous Learning: Committed to high quality, we foster a culture of improvement and innovation to stay at the forefront of our field.
• Collaboration and Open Communication: We value teamwork and inclusivity, leveraging open communication to achieve shared goals and success.
• Accountability and Ownership: Each team member is empowered to take ownership, ensuring responsibility for delivering exceptional results, * Respond to client calls and emails promptly and professionally
• Create and manage help desk tickets with detailed documentation
• Troubleshoot hardware and software issues remotely and onsite
• Prepare and deploy new systems
• Repair and maintain existing systems
• Clearly explain technical issues and solutions to clients
• Participate in on-call rotation and occasional after-hours support

• A+, Network+, or Microsoft Certified Professional (MCP)
• Associate or bachelor’s degree in a technology-related field or equivalent experience.
• Strong knowledge Windows Desktop or Laptop hardware, software, and networking
• Familiarity with Active Directory, GPO, TCP/IP, and Microsoft Server OS
• Proficient with Microsoft 365
• Excellent verbal and written communication skills
• Valid driver’s license and reliable transportation
• Ability to lift/move IT equipment
• Desire for continued education and professional growth, * High school or equivalent (Preferred)

Experience:

• IT support: 1 year (Preferred)

License/Certification:

• Drivers License (Required)

Ability to Commute:

• Phoenixville, PA 19460 (Required)

Professional development assistance, Tuition reimbursement, Health insurance, 401(k) matching, Paid time off, Vision insurance, Dental insurance, Employee assistance program, * 401(k) matching

• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

ACE Technology Group is a leading IT Managed Service Provider (MSP) that offers comprehensive IT solutions, including proactive monitoring, cybersecurity protection, cloud services, and VoIP. We ensure our clients’ systems are secure, efficient, and optimized for performance, allowing them to focus on their core business. With a strong focus on support, rapid response times, affordability, and advanced cybersecurity, ACE Technology Group is a trusted IT partner, helping customers leverage technology to drive growth and success.