HRIS Operations Support Admin

• Primary focus is administrative and”help desk” support of SAP SuccessFactors modules for Recruitment, Onboarding, Talent/Performance Management, and Learning Administration, as well as other systems/services that supplement these processes

• Working primarily through a ticket queuing system (ServiceNow), research and resolve requests for help or system maintenance

• Via ticket system, email, phone, or video calls, troubleshoot and resolve reported issues;

• Take ownership of assigned tasks, inquiries and make sure that they are completed efficiently

• Follow established process for filtering, viewing, and self-assigning tickets in ServiceNow queue, focusing on meeting expectations for timeliness (SLA), accuracy, productivity, and professional/friendly response

• Partner with other Business Services and/or IT teams as needed

• Other related tasks may be assigned

Examples of issues include (but are not limited to)

• 1-2 years (preferred) of professional experience in a corporate or a service-oriented environment

• HRIS experience, preferably with Recruiting & Onboarding (“R&O”) or Learning Management (“LMS”) experience; SuccessFactors desirable but not required

• Able to easily adapt to changing priorities and work under the pressure of deadlines

• Excellent communication and interpersonal skills

• Strong analytical and critical thinking skills

• Solid skills with Microsoft suite: Excel (pivot table and V-lookup experience is a plus), Word, PowerPoint

• Quick to adapt to new technologies and skills

• Self motivated but comfortable collaborating with a team

• Dedicated to a positive customer experience